Job Description

Are you a person with excellent writing skills and a knack for providing excellent customer service? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!

As a Customer Service Representative: Digital Communications, you\xe2\x80\x99ll be assisting clients via email, text and/or chat regarding medical and non-medical travel claims.

What does your typical day look like?

• Opening medical and non-medical claims in our claims system;
• Providing policy benefits;
• Responding to general inquiries related to travel insurance policies;
• Assisting clients with their claim status questions and take ownership of complaints or complex files to ensure the claim is resolved;
• Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards;
• Performing other administrative duties related to the claim process as assigned.

What skills and experience are we looking for?

• College Diploma;
• Minimum of one years of experience in a customer service-related position;
• Superior customer service skills;
• Excellent English and French written and verbal skills. Other languages such as Spanish are an asset.
• High level of professionalism;
• Good problem-solving skills;
• Highly organized with ability to multi-task and prioritize;
• Proficiency in the Microsoft suite products
• Available to workdays mainly, but might be called upon to work evenings and weekends occasionally.

We offer you

• Global Excel offers more than a position;
• Three weeks of vacation;
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as \xe2\x80\x9clunch-and-learns\xe2\x80\x9d on various topics linked to health and wellness;
• Please reach out to your local HR department if you would like to know more about benefits offered in your site.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Global Excel