Customer Service Rep With Estimating Preferred (on Site In Brantford)
Brantford, ON, Canada
Job Description
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Purpose: To act as the primary liaison and customer support for project managers and estimators from the dealer community. REPORTS TO: Customer Service Supervisor KEY Responsibilities:
- Work in compliance with the provisions of the Occupational Health and Safety Act (or the \xe2\x80\x9cAct\xe2\x80\x9d) and the regulations; use or wear the equipment, protective devices or clothing that Mott requires to be used or worn; report the absence or defect in any equipment or protective device of which the worker is aware and which may endanger themselves or another worker; and report any contravention of the Act or the regulations or the existence of any hazard of which the worker is aware
- Enter orders
- Estimate & price custom items
- Interpret design drawings and reference them in orders
- Perform order revisions, and cancellations, as necessary
- Function as the primary liaison to our dealer network and building relationships through daily phone and email communication
- Provide shipping, design and engineering information obtained from those departments to our dealer network when requested to do so
- Participate in on and off site dealer training and/or trade shows
- Enter Corrective Preventative Actions (CPA) when necessary
- Assist the Vice President, Sales & Marketing or President with additional projects as required
- Communicate with both internal and external personnel including: Sales & Marketing, Engineering, Operations, Accounting, Project Managers, Estimators, External Sales, End Users, Architects, and others.
- Provide back up to Marketing
- Perform other duties as required
- Degree or Diploma in Business Administration, or related field
- Ability to read blueprints and data sheets
- Intermediate computer skills, including MS Office
- Intermediate math skills including the ability to convert fractions to decimals
- Attention to detail is critical
- Ability to work in a fast paced environment
- Ability to learn quickly
- Strong organizational skills
- Strong problem-solving skills
- Intermediate verbal and written communication skills
- Ability to provide excellent customer service
- Has a \xe2\x80\x9ccan-do\xe2\x80\x9d attitude
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Profit sharing
- Tuition reimbursement
- Vision care
- Monday to Friday
- Bonus pay
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Job Detail
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Job IdJD2143168
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBrantford, ON, Canada
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EducationNot mentioned