Job Description

Uniserve Communications - TSX Venture Top 50 2017

Uniserve Communications is growing and we\'re looking for full-time Customer Care Specialists for our Vancouver office. We provide the latest technologies in digital phone, high speed internet and data co-location services. Pride is taken in giving our business and residential customers the most personalized care possible.

At Uniserve, you have the chance to work together with a great team of dedicated people who have a high level of responsibility in an exciting and challenging business. It is a place where you have an opportunity to create your career path and share your ideas.

Job Summary

The Customer Care Specialist understands the importance of customer service and is able to resolve a variety of basic technical and administrative issues. The successful applicant thrives in a fast-paced environment, is able to multi-task and adapts easily to change. This opportunity could lead to a Team Lead/Supervisor role for the right person. We want the right fit and the best in customer service!

Please note: Only candidates legally authorized to work in Canada and who are fluent in English will be considered.

Skills, Experience and Qualifications

• Must have technical aptitude, be detail-oriented, and provide a high level of accuracy in all communications.
• Must be fluent in English, able to solve problems and handle issues over the phone with courtesy and professionalism. Ability to problem solve by thinking "outside the box" is an asset.
• Minimum of one (1) year\'s experience within a call center as well as with ISP\'s, phones and connectivity is preferred
• Minimum of one (1) year\'s Connectwise or other CRM experience is preferred
• Be an ambassador for customer service

Tasks and Responsibilities

• Answer phone calls and respond to email/ticket inquiries regarding new or existing services (billing, sales, customer service, etc.)
• Provide customer support related with email, phone and internet orders
• Web chat inquiries
• Identify and escalate priority issues and de-escalate upset customers
• Follow-up customer calls where necessary and keeping them updated on their account and any changes
• Document all ordering information so it is billed correctly
• Customer service follow up calls and surveys
• Potential to be promoted into a group Team Lead

Benefits and Perks

• Competitive Compensation Package
• Close to Main Street Skytrain station
• Monthly transit or parking subsidy available
• Group Benefits Plan
• Subsidized on-site gym facilities available
• Discounts on Uniserve products and services
• Monthly employee social activities

Candidates must provide a cover letter with their resume and be legally authorized to work in Canada. Only qualified candidates will be contacted.

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Uniserve Communications Corporation