Job Description

Customer Service Representative

Location: 129 Fenmar Drive, North York, ON

Shifts: 7:00am to 3:30pm or 10:00am to 6:30pm (Monday to Friday and Saturday as required)

Did you know that 34,000+ Canadians are directly employed in the recycling industry? Interested in becoming part of Canada\xe2\x80\x99s workforce that\xe2\x80\x99s shaping our environment?

Here\xe2\x80\x99s what we do\xe2\x80\xa6

CMI sources and processes recycled ferrous and non-ferrous metals across North America and ensure they do not end up in a landfill or go to waste. Our recycling stream ensures that all the ferrous and non-ferrous metals that enter our yards will create something new again!

Here\xe2\x80\x99s where you come in\xe2\x80\xa6

As CMI continues to grow we are looking for passionate people to join our Operations team. Be a part of a respectful work environment where your opinion is valued. At CMI safety is our number one priority and is everyone\xe2\x80\x99s responsibility. Work in a team-based setting where we will help you to develop and grow in the industry.

Job Summary

Provide a positive experience for internal and external customers. Process payment and documentation for retail customers and drivers. Maintain a clean, organized and safe workspace.

Key Responsibilities

• Deliver the highest levels of customer service as customers and drivers enter the yard
• Process various reports with great attention to detail
• Coordinate inbound and outbound shipments and process applicable documentation
• Work in a dynamic and fast paced environment

Qualifications

• Previous customer service experience is an asset
• Strong communication skills
• Posses the desire and ability to learn

A few super cool things about us / what we offer\xe2\x80\xa6

• Competitive salary with an opportunity to realize a bonus based on performance
• Performance-based salary increases
• A great team to learn from and unlock growth and career opportunities
• An inclusive, friendly, and multi-cultural environment
• Progressive and approachable leadership team focused on winning and continuous improvement
• Brand-new state of the art recycling facility and offices in Vaughan (240,000 square feet)
• Free CMI Academy webinars and workshops to accelerate your personal and professional development
• A commitment to your health and safety and those CMI impacts
• A chance to give back to the environment and contribute to sustainability

We are Public Transit accessible!

CMI is located at Steeles Avenue & Weston Road in North York. A 20-minute bus ride from TTC Pioneer Village Subway Station in North York.

Are you already picturing yourself at CMI? We thought you might be! Send us your resume and let us know how you would make an impact at CMI.

At CMI, we are committed to fostering an inclusive and equitable workplace, free of bias and discrimination, where everyone feels valued, respected, and supported. We are committed to working with and providing reasonable accommodation to applicants with disabilities where feasible. We thank all applicants for their interest; only those selected for an interview will be contacted.

#INDHP