Customer Service Point Of Issue (cspi) Technician

North Saanich, BC, Canada

Job Description


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L3Harris Recruitment
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Fraudsters have been known to attempt to use our name to trick job seekers with fake employment opportunities. This type of scam is normally carried out through fake websites, job postings, chat applications, or email accounts claiming to be from L3Harris. To help spot these scams, remember that during our formal recruitment process, L3Harris will NOT (1) ask you for money; (2) offer to send you a check before doing any work; (3) require you to provide sensitive personal information early in the process or sensitive information about your previous employer; (4) send you emails from free commercial services (e.g. Gmail, Yahoo, Hotmail).

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If you believe you have been scammed, contact local law enforcement and report the incident to the U.S. Federal Trade Commission . L3Harris has no responsibility for fraudulent job offers and advises candidates to follow the guidance provided above.

Customer Service Point of Issue (CSPI) Technician

North Saanich, British Columbia Job ID 117004

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L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers\xc3\xa2\xc2\x80\xc2\x99 mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers\xc3\xa2\xc2\x80\xc2\x99 mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries.

9/80 work schedule available for most U.S. and Canada employees, effective October 24, 2022.

L3Harris MAS, a subsidiary of L3Harris Technologies, Inc., is an agile and innovative aerospace and defense technology company. Our 1000 employees provide complete military and commercial aviation modernization and upgrade solutions structural and avionics upgrades, aircraft component repair and overhaul, integrated logistics support, stripping and painting, field service support and technical publications, plus a full range of technical support services.

Our specialized aviation facilities include component repair, overhaul and machining, aircraft hangars and other upgrade facilities, structural design and analysis, full-scale fatigue testing and aircraft fatigue management, as well as other engineering services - from mechanical engineering and avionics to electronics and systems engineering.

Our customers perform on the world\xc3\xa2\xc2\x80\xc2\x99s most challenging front lines. They trust us to keep them prepared for what\xc3\xa2\xc2\x80\xc2\x99s next.We combine speed, innovation and flawless execution to ensure confidence and security in the world ahead.

About your next Challenge as a Customer Service Point of Issue (CSPI) Technician :

Reporting directly to the CFO Associate Manager, the Customer Service Point of Issue Technician \xc3\xa2\xc2\x80\xc2\x93 CSPI (Tooling Technician) is responsible for the issue of parts, consumables, Support and Test Equipment (STE) and tools required for the performance of aircraft maintenance tasks and for the acceptance and processing of those items when returned to the CSPI.

In addition, the Customer Service Point of Issue technician will be required to cross train as warehouse stores person in order to assist at peak times or as required.

Day and evening shifts with bi-weekly rotation required.

What You Will Do:

  • Returning parts, consumables, STE and tools from the CSPI to the integrated warehouse, including proper identification and serviceability status;
  • Receive from the integrated warehouse those parts, consumables, STE and tools brought in support of identified maintenance task activities;
  • Issue the required parts, consumables, STE and tools to DND technicians as per the identified maintenance tasks;
  • Ensure all material issued are in apparent serviceable condition and that necessary documentation where applicable accompanies the material;
  • Accept the return from the customer of parts, consumables, STE and tools following the completion of maintenance tasks ensuring return tags are properly documented by the customer when applicable;
  • Inspect and record the serviceability of STE and tools returned to the CSPI;
  • Re-inventory at the CSPI those STE and tools so assigned;
  • Accurately and safely putting-away material in its assigned location;
  • Maintain a record and necessary documentation of all issue and return activities to and from the customer, including performing the electronic acceptance related to the part issue and return process;
  • Participate in yearly warehouse inventory.
Resources:
  • A computerized material management system (CMMS) designed to coordinate and control the material issue and return activities for parts, consumables, STE, tools and GSM flowing through the CSPI;
Required Skills and Experiences:
  • Must have excellent customer service skills;
  • Must have excellent communication skills;
  • Working knowledge of MS office suite;
  • Experience in an aerospace maintenance environment would be considered an asset;
  • Familiarity with military operations would be considered an asset;
  • Soft skill: being a team player, detail oriented, organized, being capable to prioritize in an short delay environment;
  • Available to work day and evening shifts on bi-weekly rotation;
  • Must be eligible to obtain a NATO Secret Clearance;
Eligibility Criteria:
  • Must be eligible for registration with the Controlled Goods Program;
  • Must be eligible to obtain and maintain a government of Canada \xc3\xa2\xc2\x80\xc2\x9cReliability\xc3\xa2\xc2\x80\xc2\x9d status and Level 2 (Secret) security clearance;
Our culture:

L3Harris MAS cultivates an inclusive and stimulating work environment that empowers employees and promotes work-life balance. Our values (integrity, respect, excellence), community dedication and commitment to excel in everything we do are the foundation of our culture.

We are proud to be an Equal Opportunity Employer and are committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, provincial or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

About L3Harris:

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers\xc3\xa2\xc2\x80\xc2\x99 mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $18 billion in annual revenue, 48,000 employees and customers in more than 100 countries.

Everything we do here has a direct impact on the protection and security of human lives.

We thank all applicants for their interest but only those selected for an interview will be contacted.

L3Harris Technologies

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Job Detail

  • Job Id
    JD2199294
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    North Saanich, BC, Canada
  • Education
    Not mentioned