Job Description

At , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.

Roles Specifications

6 Month Term

Everyday flexibility. In-Office Work Environment.

Location: Edmonton

For additional information, please contact the recruiter for a complete job description.

CWB Optimum Mortgage. Sensible Lending\xc2\xae solutions. Great personal service.

2022 Employer of Choice awarded by CMA Canadian Mortgage Awards.

Make home ownership a reality with alternative mortgage options tailored to self-employed and non-traditional borrowers. No day is ever the same in mortgage solutions. Whether it\xe2\x80\x99s providing flexible alternative solutions, stellar service support, consultation sessions or mortgage advice, we\xe2\x80\x99re there every step of the way for our clients to ensure they reach their goals.

The opportunity

The primary focus of the Customer Service Officer is to contribute to the achievement of branch targets and goals by providing administrative support to all areas of the branch and through the management of critical operational processes. Through the management of all Optimum Mortgage internal accounts, the role will ensure that Bank procedures and processes are diligently followed in an accurate, well organized and efficient manner.

Areas of focus

• Provide a high level of customer service that consistently exceeds expectations and enhances the relationship with all you come in contact with.
• Ensure accurate processing of all Optimum Mortgage administration activities such as loan payouts, creation of payout statements, processing of renewals, payment processing, etc.
• Contribute to the achievement of branch targets and goals by providing administrative support to the branch lending team(s) by diligently following bank procedures and processes in an accurate, well organized and efficient manner.
• Help manage incoming customer service inquiries (phone, email, etc.) received from Optimum Mortgage clients.

Successful incumbent

Education

• Some post secondary education, or equivalent experience.

Professional Experience

• One or more years of providing great customer service!
• Some banking background or knowledge
• One or more years of administration work, preferably with some exposure to mortgage administration.
• Solid knowledge of MS Word and Excel.

Personal Competencies

• Excellent communicator, organizer and finisher.
• Results-driven and deadline-driven, especially in a high volume, fast-paced team environment.
• Highly-motivated to ensure accuracy in all things.
• Able to work in a fast paced, high volume environment and keep a keen attention to the details while navigating the systems
• Highly-flexible, with interpersonal skills you pride yourself on.

WHY WORK FOR US?

Winners of Canada\xe2\x80\x99s Most Admired Corporate Culture 2021 &

Recognized as one of 50 Best Workplaces in Canada by Great Places to Work 2022

& Best Workplaces for Mental Wellness in Canada 2021

Values driven people first benefits

At CWB, we know your life, downtime, family, adventure, recovery, and future are an important part of you. They\xe2\x80\x99re important to CWB too. That\xe2\x80\x99s why our benefits take care of your whole life, family included.

Wellness matters. We offer an award-winning benefits package that includes hybrid work environments, everyday flexibility, 100% company-funded health coverage, health care spending account, a flexible wellness program & generous time-away options to unplug, rest & recover. Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find a community within the CWB family in our employee represented groups. Career development. We invest in our employees\xe2\x80\x99 development to help them reach their professional goals with organization wide Coaching services. Strategic career design is an investment in our core asset \xe2\x80\x93 our people. Innovation. Learn. Grow. Enhance. At CWB, we play to win. When we fail, we fail forward. Recognition. Peer-to-peer recognition programs for \xe2\x80\x9cin the moment\xe2\x80\x9d and monumental wins. Community giving. Make a difference. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support. ESG & sustainability focused. Be proud of where you spend, work & invest. Financial rewards. Base salary & pay for performance incentives. Retirement investment strategy. You can\xe2\x80\x99t work forever! So, we\xe2\x80\x99ve got you covered. Company ownership. No greater sense of motivation & empowerment than being an owner! Find your \xe2\x80\x9cwhy\xe2\x80\x9d at .

Optimize your career with CWB Optimum Mortgage. Apply today.

#LI-JA1

As an equitable employer, CWB Financial Group is committed to providing a safe and where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require during any part of the recruitment or selection process, please reach out.

Closing Date:

• Position closes at 12:01am on the close date identified below. 01/16/2024

Canadian Western Bank