Job Description

Follow us onJob Type: EmployeeDuration in Months (for fixed-term jobs): 7Job Family: Student and Campus Support# of Open Positions: 1Faculty/Service - Department: Information OfficeCampus: Tabaret HallUnion Affiliation: SSUODate Posted: April 08, 2024Closing Date: April 19, 2024Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date aboveHours per week: 35Salary Grade: SSUO Grade 08Salary Range: $60,700.00 - $76,672.00Position Purpose:Reporting to the Senior Advisor, International Student Services , the incumbent is a specialist and coordinator of uOInternational operations. Focus in supporting uOInternational\xe2\x80\x99s areas of expertise with particular attention to the University Health Insurance Plan (UHIP) and immigration.Provide leadership in terms of the planning, coordination, and implementation of support services in order to ensure high quality customer service and to facilitate effective collaboration with internal partners, including services and faculties.In this role, your responsibilities will include:CoordinationCoordination of Professional Services

• Coordinates with Information Officer to provide initial information and support to students and provides leadership on complex and urgent cases.
• Triages student and other inquiries, with consideration to complexity and urgency, and directs to appropriate Program Officers at uOInternational or to partners on campus as needed.

Customer ServiceUniversity Health Insurance Plan

• Counsels clients and acts as a resource person regarding UHIP processes, requirements, procedures, regulations, deadlines, services, and financial records.
• Analyzes student queries and determines UHIP status including eligibility, exemptions, adding dependents, etc.

Immigration Support

• Evaluates student immigration requests by analyzing, identifying, interpreting, and translating student needs to determine which policies and procedures need to be activated and if a meeting with an advisor is appropriate.
• Coordinates and organizes the immigration advising logistics.

What you will bring:

• Undergraduate degree or equivalent experience
• At least 3 years of experience in a similar position with significant experience working with procedures and regulations.
• Experience in customer service with a coordination function, and experience acting as an operational resource person
• Experience with immigration and health insurance needs or processes
• Experience in administrative writing
• Ability to deliver presentations in front of various audiences
• Knowledge of postsecondary education programs and academic rules and regulations
• Experience in elaborating, interpreting, explaining, and applying regulations and methods
• Intermediate/advanced knowledge of Microsoft Excel
• Experience in analyzing files and solving problems
• Experience with computer systems and software such as: SIS, Windows, word processing, spreadsheets, databases, email and Internet, CRM
• Organizational skills, ability to work under pressure and with strict deadlines
• Excellent interpersonal and communication skills (sound judgement, tact and diplomacy)
• Strong ability to empathize and discern underlying problems that are not explicitly presented by distraught students, including situations requiring urgent medical or legal support.
• Bilingualism in French and English (written and oral communications)
• Additional language skills are an asset.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more.If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 \xe2\x80\x93 Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

University of Ottawa