Job Description

Customer Service/ Office Administrator

St. Paul, AB

Are you looking to make a real difference in how people connect and communicate? Do you want to be at the forefront of cutting-edge technology and make a real difference? Are you ready to start your journey in shaping the future of connectivity?

We have an opportunity for you!

About Us:

MCSnet is not just about connecting people; it's about empowering communities and driving change.

We're more than just an Internet Service Provider - we're pioneers in connecting the unconnected, innovators in internet technology, and champions of customer satisfaction. Our mission? To deliver lightning-fast, reliable internet to every corner of our community, and beyond!

Are You the Voice Our Customers Need?

Join Our Team as a Customer Service Representative and Office Administrator at our Edmonton office! At MCSnet, we believe every call is an opportunity to brighten someone's day. Do you have a passion for making customers smile?

We're looking for enthusiastic, empathetic, and solution-oriented individuals to join our dynamic customer service team. Be the first point of contact, the helpful voice, and the problem-solver our customers trust. If you're ready to make a real difference, one conversation at a time, we can't wait to hear from you.

Your Role:

As our Customer Service Representative you will be responsible for signing up new customers, booking installations, answering customer inquiries over the phone and in person, creating invoices for charges or credits, calling overdue accounts, maintaining communication with installers and new customers, and maintaining an efficient schedule by prioritizing jobs. Fulfilling the role of Office Administrator at our St. Paul Office will include front desk reception, ordering and maintaining office supplies, supporting senior leadership and taking care of the general administration of the office.

We are seeking a creative mind who is dedicated to lifelong learning. You are a skilled problem-solver with previous experience providing exceptional customer service. To complement this, you will have intermediate level computer knowledge including demonstrated proficiency in Google and internet applications. You will also have well-developed interpersonal skills that enable you to work collaboratively as a team.

This is a maternity leave coverage with the possibility of extension and/or permanent status.

Apply Now!

Are you ready to join a culture that values Integrity, Respect, Courtesy, Communication, Teamwork and Accountability? We value our employees and their families because, to us, family and business are one and the same.

Dive into an exciting and challenging work environment with boundless opportunities to make a significant difference. Apply now and become part of a team that's connecting the world, one community at a time. Your journey to make an impact starts here!

Job Types: Full-time, Fixed term contract
Contract length: 12-18 months

Benefits:

Company events On-site parking RRSP match Wellness program
Application question(s):

Why are you interested in this position with us? Are you able to provide us with a clean criminal record check? Do you have wage expectations to share?
Education:

Bachelor's Degree (preferred)
Experience:

Customer Service: 1 year (preferred) Accounts receivable: 1 year (preferred) Google Suite: 1 year (preferred) Reception: 1 year (preferred) Human Resources: 1 year (preferred) Office Administration: 1 year (preferred) Telecommunication: 1 year (preferred)
Language:

English (required)
Work Location: In person