Position Title: CUSTOMER SERVICE & DOOR SHOP
Job Type: FULL TIME
Location: EDMONTON | EASTSIDE
Compensation: COMPETITIVE SALARY (based on experience) WINDSOR PLYWOOD | EDMONTON
We With 6 Stores between Sherwood Park, Edmonton and Leduc, Windsor Plywood has strong market presence in the area. We specialize in hard-to-source interior and exterior home finishing products including flooring, doors, mouldings and especially wood products. Our goal is simple \xe2\x80\x93 focus on our customer\xe2\x80\x99s needs and provide outstanding customer service. We are a local independently owned and operated building supply company. We carry high quality, responsibly sourced products and are committed to providing outstanding value and personalized, one-on-one service to all of our customers. We are proud to have been in business 50 years with stores across Canada and in the Pacific
Northwest region of the United States. SUMMARY OF POSITION The primary focus is Customer Service, however we require you to be able to work in a door shop, hanging and milling doors. This position is critical to the successful operation of a Windsor Plywood Store.
We require the Sales staff to work with our customers through the entire sales cycle \xe2\x80\x93 from initial greeting of customer by name to the final handshake after loading vehicle. The products require a solution & suggestion-based approach to compliment our customers\xe2\x80\x99 projects. This ensures a dynamic & exciting sales experience for everyone involved \xe2\x80\x93 far different from our competitors. THE BENEFITS

• Gain experience working with a Building Supply Company in business for 50+ years
• Competitive Pay | Employee Benefit Program
• Dental, Pharmaceutical, Travel Insurance, Life | LTD insurance
• Paid vacation time
• Consistent, safe, healthy & temperature-controlled work environment
• Employee Mental Health & Well-Being program and resources
• PERKS: Employee deep-discounted pricing on all products | Paid-training opportunity

KEY RESPONSIBILITIES

• Ensure every customer experience exceeds the customer\xe2\x80\x99s expectations \xe2\x80\x93 \xe2\x80\x9cgo the extra-mile\xe2\x80\x9d
• Promote features/benefits of all products & services provided \xe2\x80\x93 \xe2\x80\x9cdrive sales\xe2\x80\x9d
• Loading, transporting, and delivering items to customers in a safe, timely manner
• Shipping & Receiving | Ensure all inventory leaving/entering Yard has paper-work
• Support Sales staff during sales process: quoting, material lists & timelines
• Communicate professionally regarding follow-up, change-orders and installation instructions
• Find innovative methods to supply products to customers currently out of stock
• Placing regular stocking & Special Orders
• Processing front-counter transactions
• Ability to identify doors - styles, hardware, mortises, grades, dimensions, and species
• Operate Shop in a diligent, efficient & safe manner
• Ensure Shop & Equipment is in a clean, presentable & safe-to-operate manner
• Ensure all product spaces (shelf, floor, pegs, racks) are adequately stocked
• Actively monitor stock levels, cleanliness, accuracy of signs & store navigation
• Diligently follow Check-lists, policies, processes & procedures
• Assisting Contractors and other customers with locating products
• Assisting in the Shop and with Deliveries if needed
• Unloading of Transport Trucks, Deliveries & Customer vehicles
• Operate Forklift in a diligent, professional & safe manner

KEY REQUIREMENTS

• Minimum Grade 12 Education
• Prior 1- 2 years Delivery Driver, Carpentry/ Door Hanging experience is an asset
• Applicants with prior Building Supply or Woodworking experience will be given preference.

However, applicants with professional skills from other industries will be strongly considered and provided industry training from Windsor Plywood.

• Strong work ethic and self-motivated/self-directed, with an ability to work independently using sound judgment, logical reasoning skills, and intuition
• Must be able to lift 50lbs
• Excellent verbal and written communication skills in English
• Ability to be personable and social with customers to help deliver sales
• Prioritize tasks and manage time effectively, always mindful of the customer
• Flexible, honest, acting in all situations with professionalism and integrity
• Able to deal with changes, delays, or unexpected events in a professional & timely manner
• Able to use woodworking machinery for minimal routine cuts to support large projects in the Shop
• Permanent resident of Canada preferred
• A Drivers License (Class 5) with a clean Driver Abstract is required

WORKING CONDITIONS Positional Tasks

• Walking
• Standing
• Lifting
• Carrying (up to 50lbs)
• Trunk Rotation
• Sitting (Forklift/Driving)
• Pushing/Pulling
• Stair/Ladder Climbing

Operating Forklift \xe2\x80\x93 Sit-Down Counter Balance 5000lb Capacity

• Visual acute ability \xe2\x80\x93 peripheral, depth perception, low-light, rain/wind/snow
• Jarring/Jolting exposure \xe2\x80\x93 asphalt, un-even pavement, gravel
• Vibration exposure \xe2\x80\x93 asphalt, un-even pavement, gravel

Pushing & Pulling (350lb pallet) including the following types:

• Pushing Stationary & Walking 50%
• Pulling Stationary & Walking 50%

Positional Tasks

• Stool-sitting, Forward Bending, Trunk Rotation, Standing, Walking, Shoveling

Climbing

• Stairs, Ladders, Lumber Piles
• Visual ability to use Computer screens & read small-labels
• Auditory ability to use telephone hand-set
• Working flexible hours \xe2\x80\x93 including weekends & special events
• Woodworking Shop \xe2\x80\x93 Exposure to machinery/tool noise & wood dust
• Busy, high-volume work environment
• Engaging with Contractors, DIYers, & Home-Owners

Applicants must be legally entitled to work in Canada without sponsorship. We thank you for your interest; however, only those selected for an interview will be contacted. All interviewed applicants will be tested to show that they are able to accurately read measuring tools and that they can use metric & imperial forms of measurement. Safely working with common power tools, safely lifting heavy door panels, prioritizing tasks and customer interaction will round out the essential attributes the successful applicant will possess Job Types: Full-time, Permanent Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Relocation assistance
• Store discount
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Edmonton, AB T5A 5C2: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Describe your experience working in a wood working shop environment.

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Customer service: 1 year (preferred)
• Finishing Carpentry: 3 years (preferred)
• Door Hanging: 2 years (preferred)

Work Location: One location