Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit
CIBC.com



What You\'ll Be Doing

You\xe2\x80\x99ll be joining CIBC\xe2\x80\x99s Client Account Management Department as a Credit Counsellor, and making a real difference for our clients. You\xe2\x80\x99ll connect with our clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts. You\'ll ensure the client is aware of the terms and conditions of their contractual obligations and are able to prevent further delinquencies.

CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home after 3 months, if you can meet the Agent@Home program requirements. Even though this role is a remote position - the expectation is that you must be able to attend your primary CIBC location (Montreal Contact Centre) within two hours upon request (e.g. technology/service outages, Business Contingency Planning, team meetings, celebration, events, etc.).

Agent @ Home Program Requirements

• 
  Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
• 
  Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)

Please note that the start date is June 5th, 2023 and it\'s a full time permanent position.

How You\'ll Succeed

• 
  Get comfortable connecting on a personal level. Don\xe2\x80\x99t be afraid to draw from your own experiences to help our clients.
• 
  Be the best listener. Make sure our clients\xe2\x80\x99 feel heard, no matter what the issue.
• 
  Study up! Invest some real time in getting to know our products and services and use your knowledge to connect clients with the right opportunities. It will also help you proactively suggest solutions/options that will help clients achieve their financial goals.

If this sounds like you, but you\xe2\x80\x99re not sure if you\xe2\x80\x99re ready to be on the frontlines of client service, we\xe2\x80\x99ve got you covered. You\xe2\x80\x99ll begin your journey with an industry-leading paid training program that runs about three weeks.

• 
  Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients \xe2\x80\x93 we know there\xe2\x80\x99s a learning curve and we\xe2\x80\x99re here to help.
• 
  You\xe2\x80\x99ll initially participate in approximately 3 weeks of training with a mix of in-class learning and on-the-job application - typically from Monday to Friday from 8:30 a.m. to 4:30 p.m.
• 
  It\xe2\x80\x99s hands-on, so you\xe2\x80\x99ll get the real-life experience you need to rise to the challenge.

A quick note on your availability \xe2\x80\x93 our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm and Saturday from 8:00 am to 4:00 pm. We\xe2\x80\x99d like for you to be flexible between these hours.
Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\'s the right thing to do.
• You\xe2\x80\x99re goal oriented. You\xe2\x80\x99re motivated by accomplishing your goals and delivering your best to make a difference.
• You\'re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You\'re passionate about growing your knowledge. You have a strong sense of curiosity.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
• You are fluent in French, to be able to serve our clients in the Community.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

• 
  CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
  Mailbox.careers-carrieres@cibc.com
• 
  You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Mont-1155 Rene Levesque O
Employment Type Regular

Weekly Hours 37.5
Skills
Client Relationship, Communication, Customer Service, Empathy, Listening Effectively, Taking Initiative, Teamwork, Working Independently