Job Description

Why Join Us?

At Carmichael Engineering, you'll be part of a century-old legacy built on innovation, teamwork, and excellence. Our Customer Service Coordinator role is an exciting career opportunity within our company for anyone with a long-term career vision.

What You'll Do:

We are seeking a dynamic and results-oriented Customer Service Coordinator to join our team in Quebec City . The ideal candidate will be responsible for:


Manage and maintain strong relationships with our clients. Act as the primary point of contact for client inquiries, concerns, and issues. Coordinate and schedule HVAC service interventions, optimizing efficiency and customer satisfaction. Dispatch service technicians based on priorities and skills. Ensure rigorous follow-up of interventions, from appointment scheduling to invoicing. Resolve client problems and complaints quickly and effectively. Provide exceptional customer service, anticipating client needs and exceeding their expectations. Document and track client interactions in our ERP system. Collaborate with internal teams to ensure customer satisfaction and achievement of objectives.

What We Offer:

IT tools provided. Competitive Pay, pension plan, and a portfolio of benefits for yourself and your family. Career Advancement Opportunities: We invest in your growth and success. Comprehensive Benefits:
Medical, Dental, and Vision Insurance

Life Insurance

Deferred Profit-Sharing Plans

Personal Paid Time Off

Short-Term and Long-Term Disability Coverage

Employee Assistance Program

Who We're Looking For:

Required Skills:


Proven customer service experience, ideally in a technical services industry. Knowledge of the HVAC (heating, ventilation, air conditioning) sector is an asset. Excellent communication and interpersonal skills. Ability to solve problems effectively and make quick decisions. Proficiency in computer tools, including CRM systems. Strong organizational skills and ability to manage multiple priorities. Team spirit and ability to collaborate with different departments.

Who We Are:

Carmichael Engineering is a national leader in mechanical and HVAC solutions, serving Canada for over 100 years. Founded in 1922, we've grown from a small family business into a trusted brand with a commitment to sustainability, innovation, and customer focus.

Our Core Values:

Customer Focus: Delivering tailored solutions that exceed expectations. Innovation: Staying ahead with cutting-edge technologies and practices. Integrity: Conducting business with transparency and accountability. Teamwork: Empowering our people to succeed through collaboration. Sustainability: Minimizing environmental impact and promoting responsible practices.

Ready to Propel Your Career?

Submit your resume and cover letter today to apply within. Join us in shaping the future of HVAC while building a fulfilling career in a dynamic industry.

Carmichael Engineering is committed to creating an inclusive and accessible work environment. We welcome and encourage applications from individuals with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.