Job Description

Winners
Chez TJX Canada, chaque jour apporte de nouvelles occasions de croissance, de decouverte et d'accomplissement. Vous ferez partie d'une equipe dynamique qui prone la diversite, encourage la collaboration et donne la priorite a votre developpement. Que vous travailliez dans nos centres de distribution, nos bureaux d'entreprise ou nos magasins de detail, comme WINNERS, HomeSense, et Marshalls, vous trouverez de nombreuses occasions d'apprendre, de vous epanouir et de faire une difference. Rejoignez l'equipe de TJX - une entreprise du palmares Fortune 100 et le chef de file mondial de la vente a prix reduits

Description d'emploi :

We're looking for a Customer Service Coordinator to be the friendly, solutions-focused voice supporting WINNERS, HomeSense, and Marshalls stores across Canada. In this role, you'll play a vital part in delivering exceptional service by promptly responding to customer inquiries and resolving concerns with care and professionalism. You'll join a collaborative team that values communication, problem-solving, and putting people first--making every day a rewarding opportunity to make a difference. If you're passionate about customer experience and thrive in a fast-paced retail environment, we'd love to have you on board.

Why Work With Us?

We value integrity, respect, and teamwork, encouraging a unique and inclusive culture. Enjoy Associate discounts at our stores, available to you and eligible family members. Comprehensive training and development resources designed to help you learn, grow, and succeed. Immediate access to our Group Benefits package, Associate & Family Assistance Program, and various well-being resources.

What You'll Do:

Responsible for effectively and efficiently responding to customer inquiries, resolving any conflicts or challenges that have been identified Liaise with stores to investigate customer opportunities and/or respond to inquiries by communicating action plan to ensure amicable customer resolution Review and approve with Supervisor: authorization, monetary compensation to customers, documenting information within customer service database, keeping team members informed of cases as they arise Provides feedback on customer experiences received with Supervisor to share with internal partners, including but not limited to Loyalty, Marketing, Systems, Loss Prevention, Store Operations

About You:

College Diploma or Bachelor's Degree in Retail or Business Management preferred Minimum of 2 years in customer service function Strong interpersonal and communication skills; ability to read, write, communicate and interpret information accurately; able to develop and build relationships with internal and external partners / team members; customer service skills including efficiently and effectively responding to inquires or resolving any conflicts or problems that might arise Proficient written and verbal communication skills in English, bilingualism (English and French) is preferred Background in Insurance an asset

Posting Details:

Posting End Date: July 16, 2025

If you're ready to bring your energy and passion, we'd love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Renseignements supplementaires

: Tous les candidats ages de 18 ans et plus seront soumis a une verification de leur casier judiciaire durant le processus d'embauche.

Associes internes de TJX :

Veuillez vous assurer de soumettre votre candidature via la console centrale des emplois dans Workday. Ne postulez pas directement a cette offre d'emploi via le site carriere.

Adresse :

60 Standish Court

Emplacement :

CAN Siege social - Mississauga, Ont.
Salary Range: $50,955.00-$71,337.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.