Job Description

About Derme&Co.

Derme&Co. is a Quebec-based company with international reach, recognized for over 25 years as a leader in the professional skincare industry. We design, develop, and manufacture certified organic cosmetic products (Ecocert COSMOS) and high-tech equipment for spas, medical spas, and beauty institutes.

Our mission is to be a business partner for success, offering innovative products, advanced training, and exceptional customer service.
Learn more at dermeco.comdermeco

Job Overview

This newly created role is essential to supporting our sales representatives, allowing them to focus on business development and field activities. You will be responsible for various administrative and operational tasks related to customer service.

Key Responsibilities

Process orders received online and by phone. Enter data into internal systems. Answer incoming calls and provide courteous, professional support to clients. Place orders according to established procedures. Follow up on customer requests and files. Collaborate closely with sales representatives to manage client accounts. Keep CRM tools up to date. Contribute to the continuous improvement of customer service processes.

Profile Sought

High school diploma or vocational training in administration, office work, or a related field. Minimum of 2 years of experience in administrative support or customer service. Proficiency with CRM tools and Microsoft Office Suite.

Perfectly bilingual in French and English, both spoken and written.

Strong attention to detail, multitasking ability, team spirit, and customer-oriented mindset.

Conditions

Permanent full-time position (37.5 hours/week). Regular daytime schedule, Monday to Friday. 100% on-site work at our offices in Ville Saint-Laurent, Montreal.

Why Join Derme&Co.?

A recognized and innovative company in the professional beauty industry. A collaborative culture focused on continuous learning and career development. A dynamic environment where your contribution truly matters
Job Types: Temps plein, Permanent

Pay: $20.00-$25.00 per hour

Benefits:

Assurance Maladie Complementaire Evenements d'Entreprise Reductions Tarifaires Stationnement sur place
Work Location: In person