JOIN OUR TEAM! Pacific Coastal Airlines is seeking a permanent part-time on callCustomer Service Agent (Cross Trained) based in Tofino, British Columbia. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our growing company. Pacific Coastal Airlines is a privately-owned regional airline operating in both British Columba and Alberta, with our head office at the Vancouver International Airport\'s South Terminal. We honour our motto of People Friendly, People First. As an equal opportunity employer, we encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are very proud to give back and to support the communities that we serve. Job Responsibilities:
Check baggage and collect excess baggage/overweight charges
Answer calls, book, change and cancel flight reservations
Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
Execute deplaning and boarding processes, ensuring a safe, on-time departure
Process cargo shipments
Marshall, de-ice and anti-ace aircraft
On-load and off-load passenger luggage, cargo, containers/pallets, etc.
Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
Commitment to providing a safe, stress-free and friendly passenger experience
Deliver service standards in accordance with Pacific Coastal Airlines philosophy
Other duties as assigned
Qualifications and Competencies:
Experience in customer-facing role
Ability to work under pressure with minimal supervision
Clear and effective communication skills with demonstrated ability to have difficult conversations
Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
Comfortable using computers, credit and debit machines
Able to work outdoors during inclement weather conditions
Flexible to work weekends, evenings, holidays and/or irregular shifts
Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
Must be able to obtain and maintain designated security clearance
Capable of lifting up to 70 pounds
A valid driver\'s license
Why Pacific Coastal Airlines? Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture. Compensation: We recognize and value industry experience by offering competitive compensation commensurate with prior experience as well as a company-match Group RRSP to assist with retirement planning. Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network. Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year. Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.
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