Job Description

At Desjardins, we believe in equity, diversity and inclusion. We\'re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there\'s something we can do to help make the recruitment process or the job you\'re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level NV-04

As a Customer Service Agent - Customer Contact Center, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple distribution channels based on member/client needs and current strategies and practices. You may be responsible for one or more sub-specialties, such as life and health insurance, property and casualty insurance, business services, personal services, and securities.

You assist members and clients and help maintain business relationships. You carry out sales, sales support and client relations activities for specific products and services or in response to information requests in accordance with current practices, tailoring your approach as needed. You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization\xe2\x80\x99s standards and procedures., you help serve and maintain business relationships with members and clients. You help sell products and services through multiple distribution channels based on member/client needs and current strategies and practices. You may be responsible for one or more sub-specialties, such as life and health insurance, property and casualty insurance, business services, personal services, and securities.

You assist members and clients and help maintain business relationships. You carry out sales, sales support and client relations activities for specific products and services or in response to information requests in accordance with current practices, tailoring your approach as needed. You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization\xe2\x80\x99s standards and procedures.

General Information on the Position

Other working conditions

Schedule: Variable from 12 to 16 hours per week, Monday to Thursday from 8:30 a.m. to 7:30 p.m. and Friday from 8:30 a.m. to 4:00 p.m. Two evening shifts per week required (Monday to Thursday)

The work arrangement for the position is hybrid work

Temporary work: scheduled to end on July 26, 2024

Number of jobs available: 2

Qualifications

Attestation of College Studies in a related field

A minimum of two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered.

For vacant positions available in Quebec, please note that knowledge of French is required.

Desjardins Cross-sector skills Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job Drive results, Situational adaptability

Work Location 6777, boul. Guillaume-Couture L\xc3\xa9vis

Trade Union Non Syndiqu\xc3\xa9

Unposting Date 2023-09-4

Job Family Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Desjardins