Job Description

Toba Sportswear

Customer Service Administrator Employment Opportunity

Come join our Team!

We're looking for someone who's dependable, self-motivated, and enjoys being part of a small, supportive team. You're the kind of person who likes to stay busy, takes initiative, and keeps things organized. If you enjoy a bit of variety in your day and take pride in helping both customers and colleagues, you'll feel right at home here.

Who we Are:

Toba Sportswear is a wholesale distributor of blank apparel to the imprintable sportswear industry. Toba Sportswear supplies screen printers, embroiderers, promotional products distributors, and sportswear retailers with a full line of activewear, corporate casualwear, and accessories for all embellishment needs. Located in Winnipeg, Canada, we have been serving the central Canada region since 2003. The goal of Toba Sportswear is to provide an extensive product line at competitive prices, all while offering exceptional customer service.

This full-time, Monday to Friday on-site role in Winnipeg, MB focuses on supporting customers and keeping operations running smoothly. As a Customer Service Administrator, you'll handle inquiries, process orders and returns, and maintain accurate records. You'll also proactively reach out to confirm orders, share updates, follow up post-purchase, and build lasting relationships. Additionally, you'll keep customers informed about promotions, product updates, and services that add value to their business.

Key Responsibilities:

As a Customer Service Administrator, you will be an integral part of our team, responsible for the following key duties:

Answer incoming calls professionally with a customer-focused approach, providing timely support. Route inquiries to the appropriate teams for quick and accurate resolution. Accurately process customer orders, confirming details to avoid errors and delays. Proactively reach out to customers to confirm orders, share updates, follow up post-purchase, and build lasting relationships. Keep customers informed about promotions, product updates, and services that add value. Act as a liaison between customers and internal teams to ensure seamless communication. Maintain detailed records of customer interactions, orders, and account notes. Compile purchase orders, customer notes, and supporting documents for timely invoicing. Support the team with general operational tasks, especially during busy periods or special projects.

Requirements:

Proven experience in administrative and/or customer service support roles. Excellent verbal and written English communication skills. Strong organizational skills with the ability to multitask effectively. Comfortable working both independently and collaboratively within a team. Exceptional problem-solving abilities with a customer-focused mindset. Proficient with computer systems and Microsoft Office applications (Word, Outlook, Excel). Experience with social media is a plus, but not required.
If you are excited about the opportunity to contribute to our team and excel in customer service, please submit your resume and cover letter to

katie@duncanhr.com

with the subject line:

Customer Service Administrator

. Be sure to highlight your relevant experience and explain why you are the ideal candidate for this position.

Toba Sportswear is an equal opportunity employer, committed to an inclusive and diverse workplace for everyone. If chosen to participate in the interview process, we offer reasonable accommodations to applicants with disabilities upon request and as required by law. All accommodation information provided will be treated as confidential and used only for providing an accessible candidate experience. We appreciate all applications, however, only candidates qualifying to be interviewed will be contacted.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

Dental care Extended health care On-site parking Paid time off
Schedule:

8 hour shift Day shift Monday to Friday
Experience:

Customer service: 2 years (required)
Work Location: In person