Customer Service Administrator

Saint John, NB, CA, Canada

Job Description

Are you looking for an opportunity to incorporate your passion for cars and your passion for providing best in class customer service? At CARQUEST, we strive to be the best parts provider in the automotive after-market industry. We are looking for a positive, goal-driven, car enthusiast to join our collaborative customer service team who are dedicated to building authentic relationships with our customers.

About the Position:

Our Customer Service Administrator at our Saint John office will report to the Customer Service manager and is responsible for responding to customer requests to place orders, determine the availability of parts and prices in a timely and efficient manner.

What we have to offer:

Opportunity to work for the largest after-market auto parts provider in North America

Visibility to career growth opportunities across the entire organization

Access to a robust online training system for personal or leadership development

Employee discounts at any of our retail stores

Financial benefits including group RRSP with employer contribution and discounted stock purchase plans

Employee benefits including health and dental after 3 months

What you bring to the team:

You are passionate about customer service

- It is in your nature to continuously provide exceptional customer service and you are driven to build long-lasting relationships with customers, peers, management, etc.

You are an efficient problem solver under pressure

- You can research and handle customer issues as they arise including notifying customers regarding fill discrepancies on "must have orders"

You are a resourceful

multi-tasker

- You have the ability to check prices and parts availability while speaking with customers and can re-key "unknown orders" to identify customer names, addresses and any other information for proper billing and shipping

You are a team player -

You are dedicated to contributing to a collaborative team with a positive and friendly attitude

You are organized and thorough -

You will maintain the special order file and follow up as necessary for billing invoices not received and proof of delivery to customer, you will maintain records to ensure prompt and accurate reporting and you will document over/short claims for research and resolution

You are reliable -

You are a self-starter who is dependable in completing tasks, is responsible in dealing with confidential information and contributes to a safe work environment

You are adaptable

- You can perform accounting duties consisting of credit entry, order entry and direct billing for shipments from other company locations

Required Skills and Experience:



1-3 years of customer service experience is preferred

Able to deal with a high volume of calls and emails

Computer knowledge of Microsoft Windows, Excel, Word and Access

Basic knowledge of some accounting procedures

Must be detail oriented and have excellent mathematical skills

Must have well developed interpersonal skills to deal with customers

Bilingual in both French and English is considered an asset

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, and basis of disability or any other federal, provincial or local protected class.

Job Type: Full-time

Pay: $19.01 per hour

Benefits:

Company events Dental care Employee assistance program Extended health care On-site parking Paid time off Stock options Store discount Vision care
Schedule:

Monday to Friday Weekends as needed
Work Location: In person

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Job Detail

  • Job Id
    JD2540492
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Saint John, NB, CA, Canada
  • Education
    Not mentioned