Job Description

YOUR favourite PLACE TO BE IS ONE STEP ahead.You\xe2\x80\x99re PERSONABLE, PRODUCTIVE AND PROFESSIONAL \xe2\x80\x93 Perfect!Posted: 10-21-2024
Closing: Until Filled
Location: Kingsway, HybridYou\xe2\x80\x99re a multi-tasking dynamo who can take a call while updating your calendar, creating a spreadsheet, and sending an email. And somehow, you manage to do it all with a smile on your face and a positive, can-do attitude.At the Alberta Motor Association (AMA), we\xe2\x80\x99re looking for a great Customer Service Representative (CSR) to work on the Alberta Impaired Driver Remedial Education Program (AIDREP). This position has primary responsibility to register and provide support to clients who have been charged and convicted of impaired driving into the Alberta Impaired Drivers Remedial Education Program (AIDREP). The best fit for this position can demonstrate respectful and professional communication skills when dealing with the sensitive nature of the calls. This position also ensures program and resource materials are prepared for the facilitators and provides administrative support to the Program Coordinator with the scheduling aspects of the AIDREP program.WHAT MOVES YOU

• You know how to maintain the perfect balance between friendliness and professionalism.
• You have a knack for explaining things in a way that puts people at ease while making it easy for them to understand.
• You \xe2\x80\x9cget\xe2\x80\x9d what it means to provide exceptional customer service.
• You\xe2\x80\x99re empathetic, an excellent communicator and know how to professionally manage difficult calls or sensitive situations.
• Prioritizing, planning and organizing are part of your DNA.
• You\xe2\x80\x99re an excellent communicator, an even better listener and have an almost telepathic ability to anticipate the needs of your team.
• You\xe2\x80\x99re a stickler for details and accuracy \xe2\x80\x93 you\xe2\x80\x99re so organized that you have an uncanny ability to get your hands on the right information quickly.
• You love to have fun as much as the next person, but you know when it\xe2\x80\x99s time to take the business of business seriously.

WHAT YOU\xe2\x80\x99LL DO

• Report to the AIDREP Program Supervisor.
• Process client and program information in the registration system (Dynamics 365), including payment, pre-& post program communication.
• Take calls from registrants and book them into the appropriate impaired driving course.
• Appreciating the sensitivity of the caller\xe2\x80\x99s situation, you\xe2\x80\x99ll respond to a variety of impaired driving program related questions from course registrants.
• Gather materials for the Planning Ahead and Impact courses and send to the appropriate facility.
• Assist with coordination of annual AIDREP Workshop.
• Submit documents to the Alberta Transportation Safety Board as required.
• Coordinate materials for classroom facilitation, including attendance sheets and facilitation materials.
• Communicate and confirm with AIDREP contractors\xe2\x80\x99 the facilitation of AIDREP programs.
• As part of the AIDREP team, you will constantly look for ways to improve the delivery of service to course registrants.

WHAT YOU\xe2\x80\x99VE DONE

• You have a high school diploma and related post-secondary education or equivalent.
• You have at least three years under your belt working in office administration.
• You already have three years of relevant customer service experience, preferably in a contact centre environment.
• You\xe2\x80\x99re able to clear a criminal record check (PIC) every 5 years.
• You know your way around the MS Office suite.
• Ideally you have experience with the Motor Vehicle Enforcement System and have demonstrated the ability to learn new systems.

WHAT YOU\xe2\x80\x99LL GET

• Competitive salary.
• Flexible benefits.
• Outstanding employer-paid Pension Plan.
• Great AMA discounts.
• Unlimited learning opportunities.
• Paid vacation and other paid time off including a volunteer day and Me-Day.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.-WORK MODEL: Hybrid-We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Alberta Motor Association