Job Description

Job Summary

We are seeking a dedicated and detail-oriented Customer Service Coordinator to join our team. In this role, you will be the primary point of contact for our customers, ensuring their inquiries and concerns are addressed promptly and effectively. The ideal candidate will possess strong communication skills, a knack for data entry, and the ability to analyze customer needs to enhance their experience. Bilingual candidates, particularly those fluent in English and Spanish, are highly encouraged to apply.

Duties

Respond to customer inquiries via phone, email, and chat in a professional manner. Provide exceptional customer service by addressing concerns and resolving issues efficiently. Conduct data entry tasks accurately to maintain up-to-date customer records. Utilize analysis skills to identify trends in customer feedback and suggest improvements. Assist with sales efforts by upselling products or services when appropriate. Maintain a positive attitude while managing multiple customer interactions simultaneously. Collaborate with team members to enhance overall customer satisfaction. Ensure adherence to phone etiquette standards during all customer interactions.

Requirements

Proven experience in a customer service role with strong communication skills. Proficiency in data entry with attention to detail. Bilingual capabilities in English and Spanish are preferred but not mandatory. Familiarity with sales techniques and upselling strategies is a plus. Strong analytical skills to interpret customer data and feedback effectively. Excellent phone etiquette and interpersonal skills. Ability to work independently as well as part of a team in a fast-paced environment.

Why Work With Us

At Mother Hubbard's Kitchens, we believe in craftsmanship, teamwork, and long-term career growth. We're an

equal opportunity employer

and proudly support our employees through the

Atlantic Immigration Program (A.I.P.)

, including assistance with permanent residency for eligible team members.

How to Apply

We value confidentiality and professionalism. Please submit your application and resume -- only shortlisted candidates will be contacted for an interview.

If you're ready to bring your expertise, precision, and customer-first attitude to a respected local manufacturer, we'd love to hear from you!

Job Type: Full-time

Expected hours: 40 per week

Benefits:

Company events Dental care Extended health care Life insurance
Work Location: In person