Job Description

CUSTOMER SERVICE / BILLING COORDINATOR

Location:

Canoe Cove Marina, North Saanich BC

Employment Type:

Full-Time

About Us

Canoe Cove Marina is a dynamic, customer-focused marina located on beautiful Southern Vancouver Island. We offer 350 berths, the largest boat lift in the region, a well-equipped boat yard for repairs and storage, and a wide variety of marine businesses that create a supportive and collaborative atmosphere. We're proud of our friendly, professional environment and are committed to delivering exceptional service to every customer.

The Opportunity

We are currently seeking a detail-oriented and driven

Customer Service / Billing Coordinator

to join our team. This role is ideal for someone who enjoys the boating community and is experienced in handling administrative, billing, and customer-facing tasks in a fast-paced environment.

Key Responsibilities

Answer and direct incoming phone calls Coordinate haul-out reservations and scheduling Generate and manage work orders and invoices Process payments via POS system and update customer accounts Perform data entry, including timecards, storage agreements, and customer profile updates Assist with month-end billing processes: progress billing, storage invoices, and recurring charges Collaborate with the marina team to ensure a smooth, professional, and enjoyable experience for all customers

Qualifications

Experience in a marina or marine environment is an asset Strong knowledge of Microsoft Office (Excel, Word, Outlook) Excellent organizational and communication skills Able to multi-task and manage priorities effectively Detail-oriented with a focus on accuracy and efficiency A positive attitude, team-oriented mindset, and willingness to take on new challenges

Why Join Us?

Work in a beautiful marina setting Health benefits Marina Discounts Paid Vacation Be part of a supportive and enthusiastic team Opportunity to grow within a respected local business Contribute to an organization that values both customer and employee satisfaction

To Apply:

Please submit your resume and a brief cover letter outlining your experience and interest in the role to welcome@canoecovemarina.com .

Job Types: Full-time, Permanent

Pay: $29.00-$34.00 per hour

Expected hours: 40 per week

Work Location: In person