Job Description

Veolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our inclusion & diversity culture with campus specific, employee led, opportunities for fun, community service, and personal development. We are relentlessly focused on innovating at every level of our business, investing in new technologies and products, and doubling down on the best talent to move the company forward. If you like the idea of working for a company that\'s doing big things to create a cleaner, more sustainable world for us all, here\'s more!

Come and join our team at our Oakville ON experience centre, where we work and collaborate in an amazing work environment. Our campus is situated on private land with its own forest trail (for those summer strolls), on-site gym and cafeteria as well as summer tournaments (volleyball, basketball etc.). A strong employee group is always busy finding new and exciting activities for the employees on site.

About the job

We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Sales and Customer Support team as a North American Customer Order & Fulfilment Specialist you are the customer\'s first point of contact with Veolia Water Technology & Solutions. You will be working directly with our customers, sales team and partners to provide the best fulfilment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy. As an experienced professional you will leverage subject matter expertise in activities like order management and problem solving skills to proactively head off issues before they arise with the customer.

Job Summary

Partner and coordinate with key supply chain departments to satisfy customer requirements, minimises cost and maximise results

Enter customer orders with a focus on quality, accuracy and speed

Proactively manage existing customer orders

Prevent, reduce, and resolve escalations, returns, and invoicing issues

Prioritise & manage high volume of requests from Customers & Inside Sales Team

Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product

Keep customers proactivity informed about the status of their orders

Manage critical cases with a sense of urgency and ownership

Identify improvements in the processes to meet customer critical issues and requirements

What we\'re looking for

2+ years of customer service/ fulfilment/procurement experience or demonstrated equivalent subject matter expertise

Energetic, strong interpersonal, organisational and communication skills

Highly detail-oriented, organised and able to provide clear and accurate updates to relevant teams

Understanding of billing quality, accounting knowledge, and reconciliation

Digital mindset: Comfortable using a variety of software and ERP platforms and driving adoption of new tools as they are introduced to the business

An ability to work in a cross-functional environment with peers, leadership, and supporting organisations

Excellent time management skills & ability to prioritise work from multiple channels

Thrives in a fast-paced but fun work environment

Ability to work and influence employees at other locations

Ability to understand specific business objectives, priorities and key processes

This is a hybrid position, requiring a minimum of 2 days in the office

Ability to work rotating shifts Monday - Fridays, within the working window of 8:00AM-6:00PM.

Expectations after initial onboarding & training period

Understands & employs proper written, verbal, & meeting etiquette

Ability to understand specific business objectives, priorities and key processes

Develops meeting agenda/tracks actions and leverages connections to create and maintain interactive meetings

Cross-functional and global collaboration with peers, Sales, & Supply Chain on adhoc or long-term project basis

Meets/exceeds responsiveness expectation to customers & internal assignments

Becomes a business partner to our commercial team and the customers

Awareness of Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigations, and basic ISO quality management system awareness

Understands CSR contribution to Quality metrics and provides input for corrective action and quality investigations as needed

May be asked to both lead and contribute to presentations required for customers or internal business

Understands role in performance management and fulfils ongoing weekly, quarterly, and annual performance monitoring activities

Additional Assets

Knowledge of SAP & Salesforce or other ERP and CRM software

Degree/Diploma/certificate preferred in Business, Finance, or Supply Chain or equivalent on-hands experience

Basic presentation skills

Basic commercial reconciliation

Understanding of Order Management, Order Entry, Billing or Quality Management System

Strong Google Suite expertise

Knowledge of French and/or Spanish will be an asset

We offer competitive compensation and benefits, working in a dynamic environment with challenging projects and training provided to ensure your success. We realise diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an organisation that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace.

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Veolia Water Technologies & Solutions