Job Description

About the company Veolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our inclusion & diversity culture with campus specific, employee led, opportunities for fun, community service, and personal development. We are relentlessly focused on innovating at every level of our business, investing in new technologies and products, and doubling down on the best talent to move the company forward. If you like the idea of working for a company that\'s doing big things to create a cleaner, more sustainable world for us all, here\'s more! Come and join our team at our Oakville ON experience centre, where we work and collaborate in an amazing work environment. Our campus is situated on private land with its own forest trail (for those summer strolls), on-site gym and cafeteria as well as summer tournaments (volleyball, basketball etc.). A strong employee group is always busy finding new and exciting activities for the employees on site. About the job We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Sales and Customer Support team as a North American Customer Order & Fulfillment Specialist you are the customer\'s first point of contact with Veolia Water Technology & Solutions. You will be working directly with our customers, sales team and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy. As an experienced professional you will leverage subject matter expertise in activities like order management and problem solving skills to proactively head off issues before they arise with the customer. Job Summary Partner and coordinate with key supply chain departments to satisfy customer requirements, minimize cost and maximize results Enter customer orders with a focus on quality, accuracy and speed Proactively manage existing customer orders Prevent, reduce, and resolve escalations, returns, and invoicing issues Prioritize & manage high volume of requests from Customers & inside Sales Team Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product Keep customers proactively informed about the status of their orders Manage critical cases with a sense of urgency and ownership Identify improvements in the processes to meet customer critical issues and requirements What we\'re looking for 2+ years of customer service/ fulfillment/procurement experience or demonstrated equivalent subject matter expertise Energetic, strong interpersonal, organizational and communication skills Highly detail-oriented, organized and able to provide clear and accurate updates to relevant teams Understanding of billing quality, accounting knowledge, and reconciliation Digital mindset: Comfortable using a variety of software and ERP platforms and driving adoption of new tools as they are introduced to the business An ability to work in a cross-functional environment with peers, leadership and supporting the organization. Excellent time management skills & ability to prioritize work from multiple channels Thrives in a fast-paced but fun work environment Ability to work and influence employees at other locations Ability to understand specific business objectives, priorities and key processes This is a hybrid position, requiring a minimum of 2 days in the office Ability to work rotating shifts Monday - Fridays, within the working window of 8:00AM-6:00PM. Expectations after initial onboarding & training period Understands & employs proper written, verbal, & meeting etiquette Ability to understand specific business objectives, priorities and key processes Develops meeting agenda/tracks actions and leverages connections to create and maintain interactive meetings Cross-functional and global collaboration with peers, Sales, & Supply Chain on adhoc or long-term project basis Meets/exceeds responsiveness expectation to customers & internal assignments Becomes a business partner to our commercial team and the customers Awareness of Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigations, and basic ISO quality management system awareness Understands CSR contribution to Quality metrics and provides input for corrective action and quality investigations as needed May be asked to both lead and contribute to presentations required for customers or internal business Understands role in performance management and fulfils ongoing weekly, quarterly, and annual performance monitoring activities Additional Assets Knowledge of SAP & Salesforce or other ERP and CRM software Degree/Diploma/certificate preferred in Business, Finance, or Supply Chain or equivalent on-hands experience Basic presentation skills Basic commercial reconciliation Understanding of Order Management, Order Entry, Billing or Quality Management System Strong Google Suite expertise Knowledge of French and/or Spanish will be an asset We offer competitive compensation and benefits, working in a dynamic environment with challenging projects and training provided to ensure your success. We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace.

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Veolia Water Technologies & Solutions