Job Description

Create Your Own Chemistry: What We Offer You

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world\xe2\x80\x99s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.
We provide a fulfilling work environment with a strong emphasis on the physical and psychological safety of our employees and the communities we operate in. We are always working to form the best team with an emphasis on diversity, equity and inclusion and through lifelong learning and development.
At BASF, we constantly strive to become an even better workplace. As a result of our commitment to our employees, BASF has earned various awards, including being recognized by Mediacorp as a Top Employer in Canada and the GTA in 2023, and for many consecutive years prior. We are also thrilled that, for the first time ever in 2023, we have been further recognized by Mediacorp as one of Canada\xe2\x80\x99s Top Employers for Diversity, as well as for Young People.
We invite you to join our best team on our journey to create solutions for a sustainable future!
Customer Service Account Specialist (90625) - (14 month temporary contract)
Working Model: 100% Remote
Location: Mississauga, ON

Where the Chemistry Happens\xe2\x80\xa6

As a Customer Care Account Specialist, you will collaborate with our internal partners to communicate with customers with confidence. You will execute upon and meet our customers\' needs. As part of the team, you will act as a solution champion, delivering winning results and a premiere customer experience.
At BASF, you will be provided with the tools needed to manage your career. Once established within Customer Care, you may decide this is exactly where your future belongs, or you may opt to focus on career opportunities in such areas as Supply Chain, Sales, Marketing or Procurement.

Formula for Success: You Will\xe2\x80\xa6

• Effectively and efficiently manage order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF\xe2\x80\x99s ability to satisfy them.
  
• Execute Customer Non-Conformance process including investigation and reporting.
  
• Complete material availability inquiries and price discrepancy reporting.
  
• Manage import orders direct-to-customer and collaborate with local and global colleagues to provide streamlined communication on order status.
  
• Provide consistent quality service and act as a liaison for customers and external service providers.
  
• Understand and enforce stated business rules and raise awareness to situations where a resolution requires cross functional coordination.
  
• Support training, trouble shooting and offer solutions to customers including the eCommerce order stream.
  
• Effectively manage more complex projects and timelines for Customer Care including organizing clear key deliverables, establishing and meeting deadlines, action item management and resolution, information sharing with stake holders, decision making, collaboration and final presentation.
  
• Participate in interviewing process, coordination of orientation and training for new hires, secondary trainer for new hires and mentoring of peers.
  
• Effectively communicate in French with customers and business partners.
  

Ingredients for Success: What We Look for in You\xe2\x80\xa6

• Bachelor\xe2\x80\x99s degree with 2+ years customer service/supply chain experience OR 6+ years of customer service/supply chain experience in lieu of a degree.
  
• Computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications.
  
• Ability to interact with the customer in a helpful and friendly manner and to understand customer needs.
  
• Ability to work well in a team environment.
  
• Ability to set priorities and manage time in a dynamic work environment.
  
• Excellent oral and written communication skills.
  
• Strong problem-solving skills.
  
• Ability to fluently speak and communicate in French with customers and business partners.

Desired:

• Degree in supply chain management or logistics. Knowledge and understanding of supply chain process, materials planning.
  
• Knowledge of complex order to cash processes within SAP.
  
• Knowledge of Non-Conformance Management (NCM) process.
  
• Solid understanding of consignment, customer portals, and eCommerce.
  

Inclusion and Equal Opportunity Employment

BASF is dedicated to creating a diverse and inclusive workplace where our employees can be their authentic selves. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, place of origin, ethnic origin, colour, religion/creed, sex/pregnancy, marital status, family status, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
We seek to make our recruitment process accessible for applicants with disabilities. If you require accommodations or support throughout the recruitment process, please contact ta-canada@basf.com with the subject line \xe2\x80\x9cRecruitment Accommodation Request\xe2\x80\x9d.

Privacy Statement

BASF takes security & data privacy very seriously. We will never request personal or financial information of any kind via either text message or direct message on any social media platform or job board. Furthermore, we will never offer a candidate a position and request a cheque for equipment or any other type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.