Job Description

About Open Systems Open Systems delivers cybersecurity beyond expectations. We partner with organizations to boost the security performance of their digital transformations. Our award-winning Managed Detection and Response (MDR) and Secure Access Service Edge (SASE) services connect and protect customers today, while increasing their security maturity for tomorrow.
Open Systems’ Mission Control SOCs and NOCs are staffed by certified, outcome-obsessed engineers who provide 24x7 global coverage. They leverage a platform backed by data science and years of finetuning complex processes to better understand and reduce attack surfaces. Our deep expertise as a 5-time Microsoft Gold Partner accelerates and simplifies the path to security maturity by unlocking the value of existing investments in Microsoft security tools.
Deployed in nearly 10,000 locations across 184 countries, Open Systems has earned an out of this world 97% retention rate. No wonder our customers call it crazy good cybersecurity.
Discover more at www.open-systems.com.
Do you enjoy the combination of technology, connectivity and people? Then join us and empower our ambitious Customer Operations Service Center team in India with your winning attitude as a
Customer Operations Engineer
Your Mission As a Customer Operations Engineer, you will work in international teams focused on customer experience and satisfaction, installing, maintaining and operating global network security solutions for multinational organizations. Specifically, you will support our customer teams and the 24x7 Mission Control Operations Center in close collaboration with our customers. Your technical mindset combined with a customer-service-first approach will help you thrive. Ideally, you have experience working in successful network and security operations centers with utmost customer happiness.
Your Responsibilities

• Learn the Open Systems service portfolio, configuration management and operational processes
• Network and security operations tasks incl. change, problem and release management
• ISP and logistics project management tracking and support
• Network documentation, service reporting and technology lifecycle migration support
• Extend Swiss and American operations team
• Close collaboration with Service Delivery and Customer Success teams
• Provide first-class technical support for customer requests
• Engage in the Mission Control organization to ensure steady operations of our entire customer base

Your Experience

• Knowledge of Unix and Linux operating systems
• Understanding of networking in general and the major Internet protocols (TCP/IP, HTTP, SSL, SMTP, SSH, DNS, BGP, OSPF)
• Knowledge of network security concepts and practices. Core technologies: firewalls, proxies, VPN networks, IDS and IPS, email security and remote access
• Experience in the design and implementation of global WAN and hub network topologies (SD-WAN)
• Highly motivated to learn new skills in training programs offered by internal domain experts and team colleagues
• Self-motivated, proactive team player
• Strong communication and interpersonal skills
• Bachelor’s Degree or higher in Computer Science or a related field

What We Offer Want to join a crazy good cybersecurity team? You’ll be among people who believe in:
Caring PASSIONATELY about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes. Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let’s surprise it first. Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity. Working COLLABORATIVELY to build success – The power of the team will always make us faster and better.
As a testament to this, Open Systems has been recognized as an outstanding place to work. You’ll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career.
Come as you are! We are looking for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Open Systems welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status. #LI-HG2