Job Description

Do you have experience in eCommerce or client operations and enjoy keeping everything on track, organized and running smoothly?

Sterling Rivers is growing and we're looking for a Customer Operations Coordinator to support our day-to-day operations, customer service, and order management. This full-time role is based at our North York office: 200-1245 Caledonia Road.



In this role, you'll help ensure everything runs smoothly by processing orders, resolving issues, and focusing on detail, efficiency, and delivering an exceptional experience. We're looking for someone who understands the flow of online retail operations and can manage multiple moving parts with confidence. If you enjoy variety in your day, care deeply about getting the details right, and like solving problems before they become problems, we'd love to hear from you.



What You'll Be Doing

Order Managing & Fulfillment:

Accurately process a high volume of orders using EDI and internal systems Ensure all orders are fulfilled on time for each client Cross-check order details to ensure they are inline with our client agreements Coordinate with our warehouse to ensure on time order fulfillment

Freight Coordination:

Schedule freight pickups in advance to ensure orders are shipped on time Plan and organize the freight requirements for the week based on order volume

Product & Client Data Management:

Maintain accurate and up-to-date databases Report inventory levels multiple times per day to our clients Monitor product visibility and performance, ensuring accurate listings and identify potential issues that could affect sales or visibility Optimize product visibility by sponsoring items through keyword and product campaigns, aiming to achieve a healthy Return on Ad Spend (ROAS)

Customer Service & Communication:

Respond to customer service inquiries with professionalism, clarity and efficiency Review client requests and provide replacement part services to minimize returns and maximize customer experience Provide an exceptional customer experience that leaves a positive, lasting impression while responding to multiple support tickets and inquiries daily Communicate regularly with clients and join meetings as needed to provide updates and operational support

Sales & Performance Insights:

Analyze sales performance and inventory metrics on our client's website Track and report on product performance, identifying opportunities for improvement and growth Assist with the execution of promotional campaigns with clients to drive sales and visibility

What You Bring

1 to 3+ years of experience in operations, customer service, or eCommerce environments, confidently managing day-to-day processes with accuracy and accountability A college diploma, university degree, or related discipline is preferred Strong Excel and Google Sheets skills; familiarity with Google Suite is a plus A keen eye for process improvement and a proactive problem-solving mindset Experience with order processing systems; EDI knowledge is an advantage Excellent written and verbal communication skills Strong organizational abilities and the capacity to multitask effectively A collaborative, proactive approach--you anticipate challenges and address them before they arise

What We Offer

Competitive salary Generous paid time off, including vacation and personal days Comprehensive benefits package Growth opportunities as we scale A dynamic, close-knit team where your contributions truly matter

A little bit about us:

Sterling Rivers is a new player in the online retail industry with a growing team! We are a team of passionate members and are looking to add some new key players to support our development. Joining our team now will mean that you will grow with us!

Sterling Rivers operates under the brand Sudio Design which develops, imports and retails bathroom vanities and home and office furnishings on some of the major eCommerce platforms such as Wayfair, Home Depot and Houzz. For more information please visit:

Our website: https://sudiodesign.com/ (https://sudiodesign.com/) Our LinkedIn: https://www.linkedin.com/company/sterling-rivers-inc/about/ (https://www.linkedin.com/company/sterling-rivers-inc/about/)

We are proud to be an equal-opportunity employer:

Sterling Rivers is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment.

For those with disabilities, accommodations are available upon request for candidates taking part in all aspects of the selection process. Please inform us within your application if you require any accommodations and every effort will be made to meet your needs.