Job Description

Job Title: Customer Experience & Influencer Operations Coordinator

Location: In-Person (Charlottetown, PEI)

Type: Full-Time

Pay: $20/hour

About Us

We're the team behind three bold, fast-growing eCommerce brands, grossing over $3M in our first year of operations.

Heavy - weighted drinkware made for strength athletes and gym-goers.
Just Creatine - the cleanest creatine gummy on the market, made with all-natural ingredients and nothing unnecessary. Forever Casket - a direct-to-consumer disruptor making premium caskets more affordable and accessible, purchased online and shipped directly to families in need.
Collectively, our brands are scaling quickly across North America. As we grow, we're building a tight-knit team here in Charlottetown to help support the next phase of expansion.

About the Role

You'll be responsible for both customer support and influencer operations across all three brands. From replying to customers with empathy and precision, to automating systems with AI tools, to helping us land partnerships with top-tier influencers - you'll wear a lot of hats and play a key role in how our brands are experienced every day.

What You'll Do:

Customer Support (Gorgias):

Respond to customer emails across all brands through our ticketing platform, Gorgias Use and maintain macros, automated workflows, and AI-powered reply agents Track and improve response time and customer satisfaction Spot and report recurring issues to improve our products and service
Influencer Operations:

Identify and reach out to influencers and creators across Instagram, TikTok, and YouTube Respond to inbound interest and coordinate collaborations Set up discount codes, track UGC/content delivery, and follow up to ensure momentum Maintain an organized tracker of all outreach and live campaigns

What We're Looking For:

No experience required - but background in customer service or influencer marketing is a plus Strong writing and communication skills Detail-oriented and organized; able to juggle multiple threads at once Comfortable with tech tools (Gorgias, Shopify, Google Sheets) or eager to learn Motivated, reliable, and happy to work in-person at our Charlottetown office

Perks

Join a fast-growing local team with multi-national impact Learn real-world skills in eCommerce, automation, and influencer marketing Work in a startup environment that moves fast and rewards initiative Free product perks and exposure to multiple brands under one roof
Applicants must be legally authorized to work in Canada. We are an equal opportunity employer and welcome candidates from all backgrounds and identities.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

Paid time off
Schedule:

Monday to Friday
Work Location: In person