Job Description

Who Are We?

As a group of passionate technology developers, successful entrepreneurs and industry experts, SiftMed is scaling and growing quickly. We are looking for individuals with a passion for developing advanced technology and constantly pushing the envelope.

SiftMed is an Artificial Intelligence (AI) processing software that organizes, categorizes, and analyzes medical files. With a mission to help find facts in medical data that can change lives - the company is currently focused on improving access to critical information that helps legal teams and medical experts to quickly and accurately find key hidden facts in medical data.



What do we offer?

We're a team that works hard, has fun, and genuinely believes in making a meaningful impact. While we take our mission seriously, we don't take ourselves too seriously--think laser tag battles, full-company strategic offsites, and yes, an entire Slack channel dedicated to pet photos. No matter your role, your voice matters here, and we're excited to hear what you have to say.

We recognize the importance of an inclusive, diverse, and equitable workforce. Diversity and inclusion are one of our core values. To this end, we commit to creating an inclusive environment for all.



Who are you?

We are looking for a driven and empathetic Customer Success professional to lead onboarding, training, and early lifecycle success for new clients. You'll be the first touchpoint after a sale--helping legal professionals, medical experts, case managers, and healthcare professionals confidently and quickly adopt the SiftMed platform.

Your goal is to ensure every customer starts their journey with clarity, confidence, and measurable value.

What you will be doing:

Customer Onboarding: Lead new clients through a smooth, personalized onboarding experience--from kickoff to first value. Training & Enablement: Conduct engaging product training sessions (live and asynchronous), develop learning materials (guides, videos, FAQs), and support change management. Customer Education: Build scalable resources to help customers self-serve and grow (knowledge base, learning paths, onboarding checklists). Cross-Team Collaboration: Work closely with Sales, Product, and Engineering to ensure a feedback loop on product experience, usage gaps, and feature requests. Usage & Adoption Monitoring: Track onboarding success metrics (time to value, activation rate, early churn indicators), and proactively intervene where needed. Process Optimization: Continuously refine onboarding flows, documentation, and success playbooks to reduce friction and improve customer outcomes.

Here are our prerequisites:

2-5 years experience in Customer Success, Onboarding, Training or Education, or similar roles in SaaS or HealthTech. Exceptional communication skills--you can explain complex tools to non-technical users with clarity and empathy. Strong project management skills with an ability to manage multiple customer onboardings simultaneously. Comfortable working in a fast-paced startup environment where processes evolve rapidly Bonus: experience working with legal, medical, or healthcare-adjacent industries

If you have a passion for training, simplifying complex tools, and making every first experience count, we want to hear from you!