Job Description

TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider in Canada. The platform\'s suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync\'s diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada\'s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Visit to learn more..Customer Onboarding & Training SpecialistAs a Customer Onboarding & Training Specialist, you will be at the forefront of empowering our customers to fully utilize our platform and products. Your expertise in developing and delivering comprehensive training programs will ensure our customers are confident and proficient in using our solutions. This role offers a unique opportunity to shape the customer experience and drive business growth. If you thrive in dynamic environments, enjoy leading with autonomy, and have a passion for delivering impactful training initiatives, this role is tailor-made for you.Key Responsibilities:1. Training Program Development:\xc2\xb7 Design and develop training programs and materials for our platform and products, including user manuals, tutorials, e-learning modules, and webinars.\xc2\xb7 Collaborate with product managers, engineers, and other stakeholders to ensure training content is accurate, relevant, and aligned with product updates and company goals.2. Content Creation:\xc2\xb7 Create high-quality training materials, including videos, slides, documentation, and interactive modules.\xc2\xb7 Ensure all training content is visually appealing and easy to understand, incorporating best practices in instructional design and adult learning principles.3. Content Delivery:\xc2\xb7 Conduct training sessions for internal teams, clients, and partners through various delivery methods (in-person, virtual, on-demand).\xc2\xb7 Utilize a variety of training techniques to accommodate different learning styles and ensure effective knowledge transfer.\xc2\xb7 Provide hands-on support and follow-up to ensure participants can effectively use the platforms and products after training.4. Customer Onboarding Support:\xc2\xb7 Assist in the onboarding process of new customers by providing comprehensive training on company platform and products.\xc2\xb7 Develop onboarding materials and programs to help new customers quickly acclimate to using the products and services.\xc2\xb7 Conduct orientation sessions and ongoing training for new customers to ensure they are fully equipped to utilize the platforms and products effectively.5. Continuous Improvement:\xc2\xb7 Gather feedback from training participants to continually improve training programs and materials.\xc2\xb7 Stay updated with the latest industry trends and technologies to ensure training content remains current and competitive.6. Documentation and Reporting:\xc2\xb7 Maintain accurate records of training activities, attendance, and outcomes.\xc2\xb7 Prepare reports and presentations on training effectiveness, participant feedback, and areas for improvement.7. Cross-Functional Collaboration:\xc2\xb7 Work closely with the sales, customer support, and product development teams to ensure training programs address all necessary aspects of the platforms and products.Qualifications:\xc2\xb7 The ability to speak and create in French and English fluently.\xc2\xb7 Bachelor\'s degree in Education, Instructional Design, Information Technology, or equivalent work experience in a related field would be an asset.\xc2\xb7 Proven experience in creating and delivering training programs, preferably in a software or technology environment.\xc2\xb7 Strong knowledge of instructional design principles and adult learning theories.\xc2\xb7 Excellent presentation and communication skills, with the ability to convey complex information in an understandable manner.\xc2\xb7 Proficiency with e-learning tools, video creation software, and Learning Management Systems (LMS).\xc2\xb7 Strong organizational and project management skills, with the ability to handle multiple projects simultaneously.\xc2\xb7 Ability to work independently and as part of a team, with a proactive and self-motivated approach.What\'s in it for you\xe2\x80\xa6-We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.Fitness and wellness-We provide discounts to nation-wide gyms, onsite gyms (when we\'re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.Benefits from Day 1-Gym discounts-Local in-office free gyms-Employee and Family Assistance program-Weekly virtual wellness events-In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.-Conferences & training budget-Regular internal training programsFinancial planning-Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.Competitive salary-Annual bonus structure-3% CPP matching

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