Job Description

Status
Temporary Full-Time
Temporary - Approximate length of assignment, in months
9
Type of Position
a Replacement
Start Date
Immediate
Salary
Per hour
Salary Grade
$44.40 - $48.26
Department
York Region -> Community & Health Services -> Integrated Business Services
Location
IBSB Program Integrity and Ed. - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)

(E)

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that's expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada's Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls.

Defined Benefit Pension Program -

With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.

Employer of Choice -

Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.

Benefits and Wellness -

Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.

Inclusive and Diverse Workforce -

We're committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

This position is responsible for assessing departmental learning and development needs, including Customer Service; researching, designing, developing and facilitating customer strategy and services specific learning modules and training programs. Providing CRM training, refresher training, contact centre technology and program training to departmental staff; developing, implementing and reviewing specific department learning and development policies, processes and practices; ensuring that learning and development practices are in alignment with Corporate Customer Experience Plan, policies and programs; and providing leadership, training and guidance related to Customer Experience to department management and staff.

WHAT YOU'LL BE DOING

Collaborates/works with internal stakeholders and follows the corporate strategic leadership, planning and direction related to this function. Researches, designs, develops and delivers learning plans modules and manuals. Conducts needs analysis, surveys and assessments to determine learning and development needs and areas requiring support. Assesses learner performance against learning objectives providing feedback and coaching on performance. Implements appropriate tools to evaluate the effectiveness of training programs; prepares summary reports on participant feedback and makes recommendations or adjustments as required. Researches program training technology, legislated training requirements, individual and group learning and development plans. Develops, implements and reviews Department's Customer Experience learning, development and related policies, processes, practices, technologies and skills development by position. Develops, maintains, and reports on training and certification activities for staff. Conducts audits of employee training status and provides updates to management. Oversees the maintenance of employee and program training files to ensure compliance with legislated documentation requirements as needed. Performs specialized or technical work to support program/project deliverables and/or meet legislative requirements; remains current with relevant legislation, regional policies and practices, industry knowledge and developments, and technologies, as required. Performs other duties as assigned, in accordance with Department objectives. Proactively develops and recommends Customer Service training plans by position within the department.

WHAT WE'RE LOOKING FOR

Successful completion of a Community College Diploma in Business Administration, Social Sciences, Adult Education, Training and Development or related field or approved equivalent combination of education and experience. Minimum three (3) years demonstrated experience in adult education, including program design, delivery and evaluation and/or training and development experience in related program area. Knowledge and demonstrated ability in instructional design, analysis, measurement evaluative methods, facilitation and presentation skills. Solid analytical research, planning, coordination and project management skills with ability to work independently on diverse projects. Strong interpersonal relationship skills to communicate effectively with all levels of staff, external stakeholders, etc. Demonstrated knowledge, skill and experience in writing training modules, programs, reports and delivering training. Valid Ontario Class "G" driver's license and reliable vehicle to use on corporate business. Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership. Council Approval Date
Scheduled Weekly Hours
35
Scheduled Shifts
8:30 a.m. to 4:30 p.m.
Operational Hours
Close Date
September 3, 2025
# of Hires Needed
1
Union
CUPE Local 4900
.
Please apply online by 5:00PM EST of the closing date indicated above.



All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.



York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.