Job Description

Reporting to the Agribusiness Manager, the Customer Experience Sales Specialist - Level I (CESS-I) is responsible for working with the retail team to ensure successful day-to-day operations related to products and services for all new and existing customers. This role will be primarily focus on in-office administration with occasional chemical shed/yard operations assistance during in-season. Product knowledge, accurate administration and customer service are a priority, along with open, honest and consistent communication.

position responsibilities:

Work with all areas of the business location to ensure a professional customer experience in an accurate and timely manner Ensure that health, safety and security policies are adhered to within company policy Location and Customer Administration, including receiving incoming inventory and ensuring all paperwork is properly tracked and processed Follow protocol related to all out-going product orders including correct documentation Operation of forklift for shipping/receiving products via totes and pallets in the absence of Operations Lead Able to knowledgeably speak about all products including protection products, fertilizer, seed, and specialty services Help grow existing/new customers by creating call lists that encompass knowledge of on farm storage and buying patterns Be an active part of a team that is committed to building client loyalty Other duties as required

EDUCATION AND EXPERIENCE:

High School graduate or equivalent College graduate with a Major in an area of Business Administration or Agricultural Science is preferred, but not required Previous work on-farm or in the agriculture field will be considered an asset Basic shipping/receiving experience, including inventory tracking and entering Basic accounting techniques and with practical experience using computers and software including Microsoft 365

OTHER REQUIREMENTS:

Ability to work independently, prioritize responsibilities, exceptional communication skills Self-motivated team player with a positive attitude Familiar with, and able to issue/review documentation with accuracy; load-out tickets, shipping/receiving paperwork, and other administrative duties as needed Effective communicator ensuring customer needs are being met and all team members are kept updated Familiar with The Rack as a company along with products/services available * Must live in or close to the town of Naicam SK