We are a well-established educational organization dedicated to providing high-quality after-school classes for students, parents, and educators. We are seeking a proactive and bilingual
Customer Service & Sales Specialist
who is fluent in both English and Mandarin. In this role, you will not only support families with scheduling and communication but also play an important role in course consultation and enrollment.
Primary Responsibilities
Manage student class schedules, including rescheduling requests and last-minute adjustments.
Act as the key liaison between parents and teachers, ensuring clear and timely communication.
Provide excellent customer service by addressing inquiries, concerns, and requests in a professional manner.
Assist parents and students with enrollment and sales processes, presenting program details and guiding them through course selection.
Analyze customer needs and recommend suitable course solutions.
Maintain accurate records through careful data entry and tracking.
Troubleshoot and resolve scheduling conflicts and communication challenges.
Work collaboratively with the team, handling multiple tasks and shifting priorities effectively.
Qualifications
Bilingual in Mandarin and English
(both written and verbal fluency required).
Strong interpersonal and communication skills.
Great analytical and math skills.
Strong attention to detail
with accuracy in data and reporting.
Able to multitask
and stay organized in a fast-paced environment.
Customer-focused with a proactive, problem-solving mindset.
Previous customer service or sales experience (3+ years preferred), ideally in an educational setting.
What We Offer
Competitive hourly pay.
Supportive and collaborative work environment.
Career growth and advancement opportunities.
Schedule
Day shift
Must be available
every weekend
Work Location
In person
Why Join Us?
This role combines
customer service excellence
with
sales opportunities
, making it ideal for someone who is both people-oriented and results-driven. If you are passionate about education, enjoy working with families, and thrive in a dynamic environment, we'd love to hear from you!
Job Type: Full-time
Pay: $3,200.00-$4,200.00 per month
Benefits:
Dental care
On-site parking
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.