Job Description

Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!If you want to make a difference and energize your career, Wurth Canada has a great opportunity for you. We are looking for a Customer Management Supervisor with prior experience maintaining customer data and processes to support company initiatives and facilitate customer engagement.Our employees enjoy:\xc2\xb7 A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.\xc2\xb7 A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.\xc2\xb7 Strong compensation (salary and bonus)\xc2\xb7 Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan\xc2\xb7 3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.\xc2\xb7 A solid onboarding plan with a 6-month mentoring program for new employees\xc2\xb7 A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.\xc2\xb7 An open-door environment that promotes close collaboration within all levels of the organization\xc2\xb7 Continued professional development within a privately owned global company that offers both stability and growth opportunities.\xc2\xb7 Work From Home remote option, yet an office (Guelph, ON) that offers an onsite gym, unlimited coffee/tea, and an outdoor patio in the summer.Reporting to the VP of Sales Operations, you will be responsible for:\xc2\xb7 Lead the Customer Management team and maintain customer data to support company initiatives and facilitate customer engagement.\xc2\xb7 Provide coaching and mentorship for direct reports (1-2), as well as communicating key company messages and facilitating employee engagement.\xc2\xb7 Provide insightful and actionable intel on customer buying behaviour and trends to the sales management team on a regular basis (weekly, monthly, quarterly) to grow sales and decrease customer fluctuation.\xc2\xb7 Identify customer growth opportunities while ensuring customer data quality and maintenance across all customer contact points.\xc2\xb7 Establish efficient workflow processes and resolve issues related to customer onboarding and data (new and existing).\xc2\xb7 Resolve operational issues while focusing on process optimization through automation and efficiency.\xc2\xb7 Provide in-depth data analyses to help increase customer growth through all contact points and proactively prevent and decrease customer fluctuation.\xc2\xb7 In collaboration with the Marketing and Channel Development team, sales force and other key stakeholders, develop customer journey maps for specific channel/contact points to define, understand and influence customer experience and engagement for new, reactivated or existing customers.\xc2\xb7 Engage with the sales force to support driving customer development metrics and indicators.What YOU will bring to this role:\xc2\xb7 Fully bilingual (French/English) is greatly preferred - verbal and written\xc2\xb7 College or University Education in business or a related field\xc2\xb7 Minimum 3 years of customer service experience at a supervisory/leadership capacity. Data management, Customer Engagement experience in a B2B company an asset.\xc2\xb7 A leader with keen self-awareness who can role model and support a high-performance culture built on humanistic values.\xc2\xb7 Strong coaching and talent development skills as a people leader.\xc2\xb7 Proven ability to understand the business goals of the company and how to drive them forward in alignment with departmental role and responsibilities.\xc2\xb7 Proficient in MS Office applications (Outlook, PowerPoint, Word, Visio, etc.) with intermediate to advanced Excel skills.\xc2\xb7 Experiencing in facilitation and providing training for team members\xc2\xb7 Self-starter who can perform in a fast-paced and dynamic environment while effectively managing priorities and working time.\xc2\xb7 Strong cross-functional collaborator who can create authentic relationships with colleagues.\xc2\xb7 Good communication skills with the ability to work effectively with all levels of an organization, both internally and externally.\xc2\xb7 Keen self-awareness and alignment with a workplace culture that is built on humanistic values and continuous improvement.\xc2\xb7 Adept and interested in understanding business needs and working to achieve the company\xe2\x80\x99s vision and goals.Our parent company, the W\xc3\xbcrth Group is a family-owned globally operating sales organization with over 82,000 employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo \xe2\x80\x93 heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal \xe2\x80\x93 fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction \xe2\x80\x93 General Contractors, and On-Site).W\xc3\xbcrth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.We encourage you to apply even if you do not meet all requirements. Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry. We value career development and growth. However, a strong cultural fit is necessary!

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