Job Description

Robert Half is recruiting for a Customer Service Supervisor to join a well established company in Guelph. This is a full time, on site position.: We are seeking a Customer Service Supervisor who will be responsible for overseeing our small customer service team, ensuring that our customers receive the highest level of service and support. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for improving customer satisfaction.Key Responsibilities:
- Supervise and support the customer service team in their daily tasks.
- Train and mentor team members to enhance their skills and performance.
- Develop and implement customer service policies and procedures.
- Handle escalated customer inquiries and complaints, providing resolutions in a timely and professional manner.
- Monitor and evaluate team performance, providing feedback and coaching as needed.
- Collaborate with other departments to ensure seamless customer experiences.
- Analyze customer service metrics and prepare reports for management.
- Continuously seek ways to improve the efficiency and effectiveness of the customer service department.Qualifications:
- Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills..
- Proficiency in using customer service software and CRM systems.
- Strong problem-solving skills and attention to detail.What We Offer:
- $60,000 - $65,000
- Health and Dental benefits
- Opportunities for professional growth and development.
- A positive and supportive work environment.Robert Half is the world\'s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.\xc2\xa9 2024 Robert Half. By clicking \xe2\x80\x9cApply Now,\xe2\x80\x9d you\'re agreeing to Robert Half\'s Terms of Use.Robert HalfRobert Half est la premi\xc3\xa8re et la plus grande firme de solutions de gestion des talents sp\xc3\xa9cialis\xc3\xa9es au monde, qui met en relation des chercheurs d\'emploi hautement qualifi\xc3\xa9s avec des opportunit\xc3\xa9s au sein de grandes entreprises. Nous offrons...

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