Job Description

join Nortera is choosing opportunities to grow up together!


North American reference of vegetables ready to cook, we make every effort to contribute to the well-being of society by giving it access to a healthy and durable diet.


Nortera produces large brands of distributors and retailers and markets its own Arctic Gardens and Del Monte brands.

Why choose Nortera

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Competitive salary and annual bonus, advantageous leave policy; Flexible work schedule in hybrid mode; Full range of benefits (telemedicine) and employee assistance program; Possibility of contributing to an RRSP with contribution from the employer; Participation in a volunteer day at the expense of the employer; Refund for tuition fees and physical activity; Environment promoting learning and professional development; Opportunities to work on stimulating projects within a growing company!

Your daily role

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Under the supervision of the Consumer Service Manager & Regulatory Affairs and as a coordinator for customer complaints, you will have to make sure that each complaint received will be processed quickly and efficiently, while being recorded in the base of Nortera data. You will also coordinate surveys and follow -up with the factories concerned, while providing technical support and ensuring clear communication with customers.

The role:

Receive all complaints from our external call center or other internal sources; Save all complaints in the Nortera database; Evaluate the level of severity (simple, sensitive and complex cases) of customer and/or consumers' complaints and collect the necessary information; Distribute complaints to the factories concerned with all the required information; Ensure follow -up with factories; customers and consumers; Coordinate the preparation of action plans and the drafting of relations with regional quality directors if necessary; Analyze factories' investigation reports and send the final results to customers; Manage the external call center (management of gift cards or coupon); Plan the analyzes of deep causes and participate in special projects; Compile customer databases and update quality indicators; Organize regular meetings with factories to analyze trends; Offer technical support in the event of product withdrawal/recall.

Your profile

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Ideally 5 years of experience in quality management, quality control and/or customer service; Technical diploma in a relevant field; Excellent skills in verbal and written communication in French and English; Demonstrate autonomy and be able to work in a team; Show rigor and meticulousness; Excellent sense of observation and good judgment; Technical expertise on the frozen process and or thermal process would be a plus.

We need people like you!

come and grow with Nortera!

Although all job requests are taken into account, only the candidates selected will be contacted. The male credits could be used without discrimination and only in order to lighten the text. We guarantee equal access to employment and encourage the most diverse applications in order to be able to endow us with a varied and representative workforce of the communities in which we are established.