Job Description

Are you a highly motivated and detail-oriented professional with exceptional customer service skills? Do you thrive in a fast-paced, online environment where you can make a meaningful impact on student success? If so, SeeWhy Learning is looking for a Customer Service Representative (CSR) to join our team.

About SeeWhy Learning

At SeeWhy Learning, we specialize in providing high-quality education services and study tools to help students achieve their certification and licensing goals in the financial services industry. We are committed to delivering exceptional support and guidance to our learners, ensuring they have the resources they need to succeed.

Position Overview

As a Customer Service Representative (CSR), you will play a key role in assisting students with inquiries, course registrations, and general administrative processes. You will be responsible for managing student interactions through phone, email, and web chat, ensuring a seamless and supportive experience. This role requires strong communication skills, problem-solving abilities, and a customer-focused approach.

Please note

: This is a work-from-home position, not a work-from-anywhere opportunity. The successful candidate must have access to a quiet, secure home office setup, including reliable internet, and must be based in Canada.

Key Responsibilities

Handle inbound and outbound calls, providing timely and professional assistance. Respond to student inquiries via phone, email, and web chat, offering accurate information on courses, exams, and program details. Assist students with course and exam registrations, ensuring smooth enrollment processes. Execute various administrative tasks to support students from initial enrollment through program completion. Maintain a high level of service by addressing and resolving student concerns efficiently. Perform other duties as assigned by management.

Qualifications & Skills

1-2 years of customer service experience, preferably in an education-related environment. Ability to communicate fluently in French is an asset, though not mandatory. We welcome applications from English-only candidates. Strong ability to work in a remote work environment. Proven ability to handle high-volume processing in a fast-paced environment. Positive and enthusiastic attitude with a sense of urgency in problem resolution. Strong organizational and time-management skills with the ability to multi-task. Proficient in Windows-based systems and online customer service/administration tools. Experience with Microsoft Outlook, Word, Excel, Google Docs, and Google Sheets. Post-secondary education or equivalent work experience preferred. Willingness to adapt to change and take initiative in improving processes.

Compensation and Benefits:

The CSR role salary range is $38,500 to $42,500/yr commensurate with experience, skills, education, and training. Eligible for health insurance benefits and profit sharing bonuses after three months of employment. Primarily a work from home opportunity.

Home Office Requirements

As this is a work-from-home position, candidates must have the following:

A quiet, dedicated workspace free from distractions. A reliable high-speed internet connection. The ability to troubleshoot basic technical issues related to internet and computer performance.

Why Join SeeWhy Learning?

Work-from-home with a flexible and supportive environment. Opportunity to be part of a dynamic, fast-growing education services company. Ongoing training and professional development. Competitive salary with potential for growth. The chance to make a difference by helping students achieve their academic and professional goals.
Job Type: Full-time

Pay: $38,500.00-$42,500.00 per year

Benefits:

Casual dress Dental care Extended health care Life insurance Paid time off Profit sharing Vision care Work from home
Experience:

customer service: 1 year (preferred) securities or insurance industry: 1 year (preferred)
Language:

English (required) French (preferred)
Work Location: Remote

Application deadline: 2025-07-21
Expected start date: 2025-08-04