Job Description

Customer Service Representative (CSR) -(ATW Distributors, West Edmonton

Based in West Edmonton, Alberta, ATW Distributors is a fast-growing company specializing in the distribution of wheels and tires. We're passionate about bringing new products to automotive enthusiasts, fueling their creativity and driving their vision to reality.

At ATW, every day is an opportunity to be part of a high-energy team where innovation, growth, and collaboration are at the heart of our future. As we continue to expand, we're looking for individuals eager to grow with us, embrace challenges, and make an impact in a fast-paced and exciting industry.

Position Overview

As a full time permanent Customer Service Representative in our Distribution Centre, you will provide product information, support customers, resolve their purchase inquiries, and ensure smooth order processing and delivery coordination. Your role is essential in maintaining high customer satisfaction.

Key Responsibilities

Respond to customer inquiries via phone, email, and in-person regarding tire and wheel products, pricing, stock availability, and order status Provide technical information based on customer needs (e.g., tire size, seasonal suitability) Process orders accurately in the system and coordinate with warehouse teams for timely fulfillment of orders Support product returns, exchanges, and warranty claims in accordance with the company policies Resolve customer complaints or issues with professionalism and urgency Maintain up-to-date knowledge of inventory, current promotions, and new product lines Collaborate with sales and warehouse teams to ensure customer experiences excellent service Document customer interactions and maintain accurate records Maintain exceptional phone etiquette and professional communication--both verbal and written--when engaging with a diverse customer base Assist walk-in customers as needed
Required Skills & Qualifications

1-3 years of customer service experience, preferably in automotive, tire, or parts distribution Excellent verbal and written communication and interpersonal skills Proficient with Microsoft Office/Google Suites Ability to multitask in a fast-paced, high-volume environment Detail-oriented with strong problem-solving skills Experience working in a tire shop, parts counter, or automotive service environment Familiarity with logistics, shipping, and warehouse operations
What We Offer

Competitive hourly wage or salary Health and dental benefits Employee discounts on tires and wheels Opportunities for advancement in a growing company
All applications are appreciated. Candidates shortlisted for the next stage will be contacted.

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

Dental care Extended health care On-site parking Paid time off Store discount Vision care
Schedule:

Monday to Friday Weekends as needed
Work Location: In person

Application deadline: 2025-07-17
Expected start date: 2025-08-04