Job Description

Job Summary

We are seeking a proactive and detail-oriented

Customer Service Representative

to join our growing domestic services team. The ideal candidate is fluent in both English and Mandarin (Cantonese a strong asset), possesses excellent communication skills, and is passionate about supporting clients with their cleaning, moving, and home service needs. This is a full-time role with

flexible scheduling

and a

hybrid work model

, offering strong potential for long-term growth and leadership opportunities.

We welcome candidates with a strong sense of responsibility and customer care.

Duties

Respond to customer inquiries via WeChat, RedBook (Xiaohongshu), phone, or other platforms in a courteous and professional manner Coordinate service appointments, assign staff, and follow up on service progress Maintain clear and accurate records through basic spreadsheet and system data entry Handle post-service feedback and resolve basic customer issues Support service scheduling logistics and communicate effectively with team members Contribute to a smooth and trustworthy client experience through timely communication Maintain professionalism while following internal guidelines and communication standards

Requirements

Fluent in English & Mandarin (required);

Cantonese is a plus

Basic English communication skills Familiar with tools like WeChat, RedBook (Xiaohongshu), and messaging apps Detail-oriented, patient, and service-minded Prior experience in customer service or home service industries preferred Ability to work independently and collaboratively in a fast-paced environment

Compensation and Benefits

Starting at $18/hour

, with potential increases based on performance

Performance bonuses

and occasional company incentives available

T4 payroll provided

for formal employment and tax reporting

Immigration support available

, including employment letters for tax and PR application needs Structured onboarding and

training provided

Potential to grow into

team lead or operations support roles

Join our team today and contribute to creating exceptional experiences for our customers!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 30 - 35 per week

Additional pay:

Bonus pay
Benefits:

Flexible schedule On-site parking Paid time off Work from home
Schedule:

Monday to Friday Weekends as needed
Ability to commute/relocate:

Markham, ON L3R 4N4: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (required)
Language:

Mandarin (required) English (required) Cantonese (preferred)
Work Location: Hybrid remote in Markham, ON L3R 4N4