Job Description

Keizer's Group is hiring a Full Time Client Care Expert

The qualified candidate will greet all visitors and callers promptly, pleasantly, with a helpful and emphatic attitude. He/She may report to the Collision Center Manager or Office Manager depending upon the organization structure. They must work effectively with the Office Manager, Repair Planners and others.

Responsibilities include:
-Responsible for the daily contact with all visitors including customers, prospective customers, insurance adjusters, vendors and others entering the office area
-Promptly and courteously answer the telephone
-Collects data using the Customer Information Form
-Book appointments for damage appraisals, drop off and pick up
-May assist with proactive vehicle status class and customer follow up calls
-Handle customer inquiries promptly
-Assists with marketing programs as appropriate
-Assists office manager or supervisor with filing, data entry and other tasks as requested.
-Assures the comfort of visitors
-May handle cash or other vehicle delivery responsibilities such as the dissemination of warranty and CSI information

Skill Criteria
-Effective oral communication skills and excellent phone manners
-Professional appearance
-Effective writing, math and computer skills appropriate to the responsibilities of the position
-Basic understanding of the collision process and administrative issues
-Good interpersonal skills

Keizer's Group offers competitive salary packages, an incredible work environment, and career advancement opportunities.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

Casual dress Dental care Extended health care Paid time off RRSP match
Experience:

Customer service: 3 years (required)
Language:

English (required)
Work Location: In person