Job Description

ABOUT US The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years\xe2\x80\x99 experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented Pre Departure Services Consultants to join our team in helping to continue to set the benchmark in the industry. If you are wanting to kick-start your career in travel, this is the perfect opportunity. APT Vancouver is currently looking for a Transportation Coordinator, North America. The Transportation Coordinator is responsible for making sure APT\xe2\x80\x99s and Travelmarvel\xe2\x80\x99s meet & greet, transfer and cruise operations in North America are delivered according to agreed customer service targets, customer expectations and in the most efficient and cost effective way. THE ROLE Airport and Transfer Operations: Coordinate all arrival and departure transfers for APT\xe2\x80\x99s and Travelmarvel\xe2\x80\x99s guests in North America in a timely, efficient and cost effective manner; including issuing, proofing reports, liaising with vendors/third party operators, and APT/TM departments, and overseeing on site operations. Cruise Operations: Coordinate all cruise operations for APT\xe2\x80\x99s and Travelmarvel\xe2\x80\x99s guests in North America, focusing on Alaska and Eastern Canada/US Cruises, in a timely, efficient and cost effective manner; including issuing, proofing reports, putting travel documents together, liaising with vendors/third party operators, and APT/TM departments, and overseeing on site operations. Training/Performance Management: with the support of the Crew Coordinator, train all Cruise Liaisons (except Continental US), Meet &Greet Staff and third party operators on APT/Travelmarvel\xe2\x80\x99s standards of delivery; review and update the Cruise Liaison\xe2\x80\x99s Manual; participate in the Annual Director and Cruise Liaison\xe2\x80\x99s training; monitor their performance during the season, provide additional training as required. Quality Control: Monitor relevant Customer Service Targets, especially for Cruise Operations, to ensure agreed targets are met or exceeded; take corrective action when necessary; observe and supervise operations on site whenever possible; support other department with administrative tasks such as general tour set up, contracting, itinerary checks etc. ABOUT YOU

• Highly organised, detail orientated and with good problem solving skills
• Capable of multitasking, working under pressure and in a fast-paced, changing environment
• Have the ability to communicate professionally with people of all ages and all backgrounds
• Able to work independently, to be part of a team and to lead a team
• Have excellent computer skills, in particular word, excel, outlook; reporting and documentation skills
• Have experience working in the Travel/Hospitality Industry
• Have knowledge of tourist destinations in Canada and Alaska and North America, and of APT/Travelmarvel Products there.
• Have experience dealing with customers from Australia, New Zealand and the UK - including face to face.

Important:

• Due to the cruise schedule, this position will require working Tuesday to Saturday during the season (May to September). Overtime and other week end work might be required on occasion.
• During the off season, the position will revert to Monday to Friday, and there is flexibility to work mostly from home if desired.

OUR VALUES Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• GENUINE SERVICE - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
• BETTER TOGETHER - We are better when we connect and collaborate, valuing all opinions
• FOR TOMORROW - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
• CELEBRATE THE MOMENTS- We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

Do you want to be part of a fantastic and dedicated team with great company. Then, if this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.