Job Description

Address: 100 King Street West

Job Family Group: Corporate Affairs

Accountabilities:

• Responsible for efficiently monitoring the centralized queue and making decisions on prioritization and coordination of client requests
• Exhibit a high degree of ownership and customer service by clarifying project instructions to ensure requests are efficiently processed
• Consistently and effectively manages, prioritizes, and organizes projects to ensure project deadlines are met
• Effectively estimate project effort and negotiate appropriate deadlines
• Effectively liaise between the Clients, Creative Specialists and Quality Control Coordinators to ensure timely delivery of projects
• Due diligence in seeing requests through to completion, and ensuring client / workflow issues are handled appropriately, escalating issues to Management as appropriate
• Ensure a smooth handover of the queue during breaks and shift changes
• Identify opportunities for process improvement and contributes to increases in efficiencies
• Ensure all charge details are entered correctly into the project management propriety CRM application in preparation for the monthly billings
• Produce accurate and high-quality work while ensuring all assigned projects are completed on time and adheres to the BMO brand standards
• Create cutting-edge presentation designs, banner ads, invitations, newsletters and other visual communication for internal and external meetings while ensuring compliance to the BMO brand standards and consistency across multiple mediums
• Transform text-heavy presentations into visually appealing layouts and infographics
• Create high level maps with asset and location details
• Provide on-call rotational weekend support as needed
• Perform other related duties and assist with special projects assigned by Manager in response to the company's needs
• Maintain and upgrade the skills needed to effectively perform role duties

Qualifications:

• Typically between 2 - 3 years of relevant experience and post-secondary degree in Graphic Design; financial services industry preferred
• Strong knowledge of Adobe Creative Cloud (InDesign, Illustrator, Photoshop, and Acrobat DC)
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint) for document production
• Demonstrate graphic design and desktop publishing skills
• Ability to adapt and respond to challenges, deadlines, emergencies, and a rapidly changing work environment
• Proactive and highly organized with an exceptional ability to multi-task
• Strong verbal & written communication skills
• Strong collaboration & team skills
• Strong customer service and problem-solving skills
• Strong attention to details with emphasis on accuracy and quality
• Work independently and as a team member with minimal supervision
• Must be flexible to work various shifts, overtime and weekends as required

Job Shift Schedule:

12:00pm -8:30pm, Monday through Friday. Shift changes or weekend work may be required.

This role is primarily remote, with occasional team events in our downtown Toronto office.

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.