Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



La responsabilite principale du Coordonnateur(trice) de propriete consistera a assister le gestionnaire de propriete dans la supervision des activites quotidiennes des centres commerciaux, ainsi que des taches administratives afferentes. Le titulaire du poste devra egalement effectuer les taches suivantes:



CE QUE VOUS FEREZ

S'assurer que des relations d'affaires de haute qualite soient entretenues avec les differents representants administratifs des locataires bureaux, les detaillant ainsi que les differents services a l'interne;



Effectuer regulierement des tournees des proprietes afin de s'assurer que tout est en ordre et faire le lien entre les differents membres de l'equipe lors de situations particulieres;



Maintenir a jour les reglements d'usage des aires communes et en assurer le respect par les locataires;



Proceder a la verification, au respect et au suivi des obligations contractuelles, des differentes clauses des baux, des regles et des procedures de l'immeuble;



Superviser et coordonner les activites de depart et d'arrivee des locataires : utilisation des ascenseurs, carte d'acces, cles, stationnement, s'assurer que les locaux sont liberes selon les conditions prevues au bail. Informer tous les intervenants concernes;



Voir a la supervision, au developpement et a la formation du personnel sous sa responsabilite. Effectuer les evaluations de performance annuelles et assurer le suivi des objectifs fixes, des plans de developpement de carriere;



Collaborer avec l'equipe de location temporaire (arrivees/departs, respect de l'entente contractuelle etc.) afin d'assurer le respect de la vision et l'image de marque de la propriete;



Assurer le supervision de l'equipe du Service a la clientele, de la mise en place et le respect des standards de l'entreprise au niveau de la prestation des services;



Coordonner la gestion des plaintes et regler toutes situations problematiques afin d'assurer la satisfaction de la clientele;



Participer aux mesures d'urgence de l'edifice a titre de membre de la brigade;



Negocier et gerer les demandes de location d'entreposage des locataires;



Negocier et gerer les demandes de location des OSBL;



Assurer les liaisons avec les locataires et les entrepreneurs en ce qui concerne l'acces a la propriete en dehors des heures d'ouverture;



Administrer les derogations aux regles et les demandes d'information des locataires;



Effectuer le rapport mensuel d'occupation des proprietes ;



Collecter et saisir les informations necessaires a l'elaboration des rapports trimestriels des differentes proprietes.



CE QUE NOUS RECHERCHONS

Diplome universitaire, de preference, en administration;



Un minimum de 2 a 3 ans d'experience dans un poste pertinent;



Experience dans le domaine de l'immobilier commercial, un atout;



Competences exceptionnelles en gestion, en leadership, en communications et en service a la clientele;



Solides connaissances en informatique (Word et Excel);



Gestion efficace des priorites multiples;



Esprit d'equipe et desir marque d'amelioration continue de la qualite;



Entregent, dynamisme, organisation, autonomie;



Maitrise du francais et de l'anglais (a l'oral comme a l'ecrit).



CE QU'IL Y A POUR VOUS

Joignez-vous a un chef de file du secteur et faconnez l'avenir de l'immobilier commercial



Des investissements massifs dans les technologies de pointe afin d'optimiser votre travail



Un regime d'avantages sociaux complet et concurrentiel



Un milieu de travail stimulant, concu pour votre croissance et votre bien-etre



Interactions orales et/ou ecrites avec des locataires ou partenaires externes bases a l'exterieur du Quebec (par exemple, fournisseurs de services, cabinets d'avocats, pairs, banquiers, firmes de courtage, firmes d'analyse de credit, agences de credits, clientele non-francophone, etc.)

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The primary responsibility of the Property Coordinator will be to assist the Property Manager in supervising the day-to-day operations of the shopping centres, as well as the related administrative tasks. The incumbent will also be responsible for the duties listed below:



WHAT YOU'LL BE DOING

Ensure that high-quality business relationships are maintained with the various administrative representatives of the tenant offices, retailers and various internal services;



Regularly tour the properties to ensure that everything is in order and to make the link between the different members of the team during particular situations;



Maintain up-to-date common area use regulations and ensure compliance by tenants;



Verify, comply with and monitor contractual obligations, various clauses of leases, rules and procedures of the building;



Supervise and coordinate the departure and arrival activities of the tenants: use of elevators, access card, keys, parking, ensure that the premises are vacated according to the conditions provided for in the lease and coordinate with marketing the installation of palisades. Inform all relevant stakeholders;



Oversee the supervision, development and training of the staff under his/her responsibility. Carry out annual performance evaluations and monitor objectives set, career development plans;



Collaborate with the specialty leasing team (arrivals/departures, compliance with the contractual agreement, etc.) to ensure the vision and brand image of the property is respected;



Oversee the Customer Service team, the implementation and compliance with the company's standards in terms of service delivery;



Coordinate the management of complaints and resolve any problematic situations to ensure customer satisfaction;



Participate in the emergency measures of the building as a member of the brigade;



Negotiate and manage tenants' storage rental requests;



Liaise with tenants and contractors regarding access to property outside of business hours;



Administer rule breaks and tenants' requests for information;



Perform the monthly property occupancy report;



Collect and input necessary information for the preparation of quarterly property reports.



WHAT WE'RE LOOKING FOR

University degree, preferably in administration;



A minimum of 2 to 3 years of experience in a relevant position;



Experience in the field of commercial real estate, an asset;



Exceptional management, leadership, communications and customer service skills;



Strong computer skills (Word and Excel);



Effective management of multiple priorities;



Team spirit and a strong desire for continuous quality improvement;



Interpersonal skills, dynamism, organization, autonomy;



Fluency in French and English (both oral and written).



WHAT'S IN IT FOR YOU

Join an industry leader and shape the future of commercial real estate



Deep investment in cutting-edge technology to power your work



Comprehensive and competitive benefits plan



A supportive, caring and diverse work environment designed for your growth and well-being



Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.