Job Description

DONOR RELATIONS, COORDINATOR | FOUNDATION | FULL-TIME

Job ID: 2023-32411

Position Title: Donor Relations Coordinator

Reports To: Manager, Direct Marketing Annual Giving

Status: Temporary Full Time (x1 - 12 months)

Work Location: Trillium Health Partners Foundation office at 89 The Queensway West, Mississauga, with some flexibility to work remotely.

Post Date: April 3, 2023

Closing: May 3, 2023

At Trillium Health Partners Foundation, our vision is bold: raise funds to build a new kind of health care for a healthier community. Our work supports Trillium Health Partners \xe2\x80\x93 Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre, one of the largest community hospital networks in Canada, caring for the fastest growing region in Ontario.

With diverse backgrounds and complementary skill sets, our talented team drives fundraising revenue to meet the highest priority needs for our hospital, securing record-breaking gifts such as the largest individual donation of $105 million and the largest corporate donation of $75 million to a hospital in Canada to build the future home of The Peter Gilgan Mississauga Hospital, which will become the largest hospital in the country. Our experienced leadership team is led by Caroline Riseboro, who was recognized as one of Canada\xe2\x80\x99s Most Admired CEOs in 2019 and most recently received the Greater Toronto Chapter\xe2\x80\x99s Association of Fundraising Professional\xe2\x80\x99s Outstanding Fundraising Professional Award, a testament to her ability to lead our team to unprecedented success.

If you want to join our outstanding roster of talent and help us break even more records, please consider applying for one of our open positions and help us build the future of health care.

The Role

The Donor Relations Coordinator supports the Direct Marketing team which is responsible for 13% of the Foundation gross revenue. Serving as the primary point of contact for DM donors. Executor of pivotal conversion, upgrade and loss aversion programs to increase overall file health. Fulfilling administrative tasks required to support Door to Door (D2D) program and maintenance of donor records.

PRIMARY RESPONSIBILITIES

• Donor correspondence

• Primary point of contact for Direct Marketing donors \xe2\x80\x93 managing all inbound DM donor communications, ensuring exceptional donor experiences and fostering long term meaningful relationships
• Triaging all inbound donor communications
• Capture all communications in CRM system
• Responds to enquiries and resolve donor concerns
• Monitor email inboxes
• Manages acknowledgements and correspondence as required
• Leading outbound communications

• Monitoring and processing acquisition files

• Receives acquisition file from vendor, verifies and provides approval for FA
• Ensures files are received from the vendor on schedule, flagging delay impact on THP returning files
• Checks for file format accuracy, returning file to vendor for any corrections required
• Checks for duplicate acquisitions and non-compliant records, suppresses from file and notifies vendor records will be decline

• Handeling at risk donors

• Lead loss aversion tactics
• Follow up with all cancelations and payment declines with the objective of saving the recurring gift or securing additional giving
• Assess situation and apply loss aversion approach best suited
• Capture all efforts in CRM regardless of the outcome
• Conduct monthly review of efforts

• Lead donor conversion and upgrade programs

• Executes conversion, upgrade and loss aversion programs to increase overall file health
• Action requests for cancelation by implementing loss aversion tactics to avoid loss
• Monitors acquisition files flagging duplications, non compliance records
• Carry out outbound appeals Utilize fundraising skills to quickly build trusting relationships will create the opportunity to ask for a gift and increase donor retention
• Asking for one-time and monthly donations
• Achieving program targets

• Assist in other duties and special projects as required in furthering the goals of Direct Marketing team

QUALIFICATIONS

• Keen interest in fundraising and direct marketing and desire to learn and develop as fundraiser
• Bachelor\xe2\x80\x99s degree or College diploma in Fundraising, Business Administration, Communications, Marketing, or a related discipline.
• Working towards a certification or designation such as the CFRE (Certified Fund-Raising Executive) is considered an asset.
• 2-5 years of relevant experience including fundraising database management, donor relations, stewardship, recognition, and annual giving.
• Exceptional writing, editing, and proofreading skills with the ability to write for different audiences and platforms.
• Experience with donor databases, email marketing, and social media platforms.

TECHNICAL SKILLS

• Microsoft suite of programs \xe2\x80\x93 Word, Excel, Outlook, Power Point
• Blackbaud - Raiser\xe2\x80\x99s Edge, NXT, Luminate
• Google analytics
• Mail Chimp

Work Environment

• Willingness to work flexible hours and to tight deadlines as needed, prioritizing tasks with the Director\xe2\x80\x94some after-hours work may be required.
• Working remotely during COVID-19 is supported and encouraged. Under more regular circumstances, work occurs at the Foundation office (89 Queensway W) with some flexibility to work remotely.
• Valid driver\xe2\x80\x99s license and access to a reliable vehicle an asset.

Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

To pursue this career opportunity, please visit our website:

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.

Trillium Health Partners