Job Description

The Donor Relations Specialist, is one of the first and most important points of contact for Coptic Orphans\' stakeholders. S/he works as a maintenance and support specialist for all donors in their region. This position works to communicate the mission and work of Coptic Orphans in an engaging, passionate, and professional manner while performing all maintenance and customer service duties. Functions include but not limited to, upselling donors incoming calls, record maintenance, processing donations, managing sponsorships, responding to all calls and emails, processing mail, and all other customer service, administrate, and office tasks as necessary.

Essential Functions and Responsibilities

• Receive and respond to all prospect, donor, and sponsor calls, emails, requests, and inquiries.
• Utilize donor incoming calls to upsell for further contribution, donation and partnership.
• Manage existing constituent records and follow up all required updates.
• Maintain and update records in the Salesforce database by inputting accurate data.
• Record donor and sponsors\' payments, update payment methods, resolve declined donations, etc.
• Perform all donor and sponsor customer services duties such as calling to resolve an issue, answering questions, sending out necessary information, etc.
• Develop new and creative ideas for taking Coptic Orphans\' customer service to a new level.
• Perform other tasks as necessary.

Required Education, Experience, Knowledge, and Skills

• Undergraduate or graduate degree with 3 to 5 years of professional experience.
• Some fundraising or marketing experience.
• Detail-oriented and able to strategically implement production processes.
• Excellent organizational skills, detail oriented with excellent follow up skills and the ability to coordinate multiple tasks efficiently.
• Exceptional telephone etiquette and communication (oral and written) skills in both Arabic and English.
• Proficiency with database or contact management software such as Salesforce is required.
• Excellent team work and communication skills.
• Persuasive, polished and articulate communicator; must be comfortable on the telephone with stakeholders.

Extend of Public Contact

• The Donor Relations Specialist is often one of the primary point of contact for donors. S/he speaks on behalf of Coptic Orphans with partners, stakeholders, and interested parties, thus, s/he must fully understand the organization\'s work.
• S/he must understand the cultures of all the different areas where Coptic Orphans works, and be able to connect with people from many different walks of life.

Physical Demands

• Limited to walking and occasional lifting of boxes and luggage.

Work Conditions and Environment

• Flexible to travel throughout Canada, at times with little notice
• Flexible to work in weekends and evenings

Coptic Orphans