Job Description

Want to make a difference in your career? Consider this opportunity.


The Coordinator, Quality Chart Review is responsible for ensuring adherence (and improvements) to Trillium Gift of Life Network (TGLN) clinical processes through a comprehensive review of medical charts and the compilation of data to prompt potential quality improvement initiatives.



Here is what you will be doing:

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  Performs organ and tissue medical chart audits to ensure accuracy, completeness, and compliance.
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  Collects, analyzes, and presents data from medical chart audits or other analysis/documentation review completed to identify systemic issues or areas of improvement.
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  Uses established TGLN quality tools, such as the Donor Chart Audit Tool, performs organ and tissue medical chart audits to ensure charts meet Health Canada regulations.
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  Reviews charts to ensure TGLN standards have been met and internal documentation was completed.
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  Provides feedback to staff regarding any identified issues, and collaborates with staff to resolve/confirm/correct the issues through education/clarification of standards
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  Communicates changes to affected stakeholders in the event of any chart corrections/changes, ensuring any changes to documents are understood and provides additional follow-up with individuals as required; determines if follow up should be escalated to Director, Quality Assurance & Improvement by assessing risk/nature of change.
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  Determines if a chart can be closed based upon established TGLN and Health Canada criteria.
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  Reviews donor charts for trends, gathers statistics, and generates reports using graphical tools.
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  Formats information into easily understandable format for various internal audiences.
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  Presents findings from the chart audits to the Quality team/ clinical managers as appropriate for follow-up actions.
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  Reviews results of performance audits and identifies areas for improvement.
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  Compiles information from other documentation/ process reviews completed as requested by the Director, Quality Assurance & Improvement.
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  Develops communication materials to present to staff related to chart reviews.
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  Participates in improvement projects relating to chart auditing and chart analysis processes conducted;
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  Works collaboratively with clinical management to determine any clinical opportunities for improvement.
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  Works in compliance with Occupational Health and Safety/ Accessibility for Ontarians with Disabilities Act

Here is what you will need to be successful:



Education and Experience

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  University degree in sciences or related field, or a Diploma in medical office administration and records and related medical chart work experience.

Knowledge and Skills

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  Minimum two (2) years of experience in health care, laboratory, medical device, or pharmaceutical field.
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  Demonstrated expertise and understanding of medical charts and terminology.
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  Demonstrated ability to communicate verbally and in writing and explain clinical process requirements to clinical staff.
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  High level of attention to detail.
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  Experience using statistical analysis.
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  General computer usage skills: word processing and electronic forms usage are required in addition to utilizing TGLN software applications

Employment Type: Permanent Full-Time



Paygrade and Zone: 2B



Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.



Internal Application Deadline Date: March 6, 2023



Ontario Health encourages applications from candidates who are First Nations, M\xc3\xa9tis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.



Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.