Job Description

Who we areWe are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

• HOOPP Pension Plan (Defined Benefits Pension)
• Retirement Planning Program
• Generous vacation days for permanent and long-term contracts
• Work-life balance
• Career Planning Program
• Learning and Professional Development Program
• Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?Reporting to the Team Lead, Education Delivery, the bilingual Coordinator plays a key role in delivering CIHI's Education program and supporting learners in accessing the learning content they need. This role will support the maintenance of the Learning Management System (LMS), coordinate the education publishing process and provide bilingual client support. The Coordinator is responsible for creating and analyzing custom reports from the LMS to increase awareness, engagement and growth of the Education department.What you'll do1. Works closely with internal stakeholders to include and maintain various learning product types in the LMS and validate that set-up meets established standards and requirements.2. Reviews all new and updated products from a user perspective to ensure accurate product functioning, before product is published. Collaborates with internal stakeholders to make corrections and resolve issues. Publishes the product in the LMS.3. Monitors enrollments for instructor-led courses on a regular basis. Using established templates, creates content and coordinates eMarketing activities to promote upcoming sessions. Works collaboratively to identify other promotional opportunities, when needed.4. Assists with education development projects. This includes coordinating the flow of files between individuals; monitoring timelines; identifying potential project risks and ensuring accurate documentation of final files.5. Corrects/updates LMS fields and learner records to help ensure accurate and up-to-date information in the LMS.6. Creates custom reports from the LMS and analyzes data for evaluation and improvement of the Education products.7. Creates and maintains standard operating procedures for LMS.8. Supports the monitoring of the Education mailbox and responds to queries in a timely, professional manner. When required, works with members of the Education team, content experts, and the help team to investigate and resolve client questions or concerns.9. Supports departmental and corporate projects as required.What you'll bring to the table

• Undergraduate degree or college diploma in communications, business administration, project management or another relevant field. Equivalent education and experience may be considered.
• One to three years of recent and related experience in a client support role, with demonstrated skills in problem-solving, critical thinking and conflict resolution.
• Experience, or familiarity working administering an LMS.
• Familiar with a Learning Management System (LMS) software application.
• Ability to successfully handle competing priorities and reprioritize work in response to changing needs.
• Experience applying project management principles.
• Experience using project management tools such as Gantt chart, to plan, monitor and track project deliverables.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to quality.
• Experience coordinating projects that involve multiple team members and have firm timelines.
• Proficient using MS tools (Word, Excel, PowerPoint, Teams, SharePoint).
• Bilingualism in both official languages (English and French) is required.

To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section.We thank all those who apply, however, only candidates selected for an interview will be contacted.At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).

Canadian Institute for Health Information