Job Description

POSITION SUMMARY:
The Quality Coordinator will work closely with the Department of Education & Learning team while collaborating with clinical and support teams within the hospital to contribute to the improvement in the quality of care, reduction of adverse patient outcomes, or improved value and reduction of cost. This position assists programs with planning and implementing projects to achieve strategic goals, contributes towards improving elements related to the Quality and Patient Safety priorities of the organization, as well as standards of care including those embedded in Accreditation Canadaxe2x80x99s requirements. The quality coordinator is also focused on responding to analytical data needs and patient satisfaction reporting in collaboration with the Quality Analyst.The successful candidate will be well skilled in the application of Process Improvement and Innovation tools and methodologies, accreditation process and Accreditation Canada standards. He/She should be able to define problems, identify root causes, run appropriate statistical and quantitative analyses as well as to synthesise and implement recommendations. In addition, the successful candidate must be very skilled at engaging stakeholder and implementing change.QUALIFICATION:

• Undergraduate Degree required
• 1 year experience in a professional healthcare environment
• Strong leadership qualities and a demonstrated interested in Healthcare required.
• Superior communication, facilitation, presentation and writing skills required.
• Intermediate analytical skills, including ability to assess and understand patient outcomes.
• Intermediate understanding of quality improvement and patient safety best practices.
• Intermediate proficiency of Microsoft Office.
• Working knowledge of EPIC EHR is an asset.
• Knowledge and/or training in project management, LEAN principals is an asset.
• Clinical training is considered an asset.
• Experience in clinical research is considered an asset.
• Ability to cultivate and build relationships with employees and executives across multiple programs.
• Excellent communication and presentation skills.

• Provide project resources and process improvement support for units/departments/corporate teams working to improve specific clinical or operational issues.
• Provide facilitation and assistance team members in supporting Quality Improvement initiatives. For example, leading value stream mapping sessions, researching background work on the project, creating documents to be shared with the team, develop work plans, project scoping documents.
• Support patient engagement activities and reporting of patient experience outcomes i.e. working with the program staff involve patients in initiatives, educating program staff on how patients can be involved.
• Working with patient and family advisors to enhance their understanding of projects, orient them to processes, provide role clarity.
• Demonstrate basic proficiency in quality improvement tools such as process mapping.
• Present project outcomes and recommendations to quality and clinical project teams.
• Complete environmental scans and/or research clinical best practices related to quality improvement and patient safety initiatives as assigned by the director.
• Assist or lead development of strategic documents related to quality improvement and patient safety, for example, orientation documents, supporting documents for managers.
• Assist quality consultants with abstract writing and/or business case development.

St Joseph's Healthcare Hamilton