Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



Are you looking for unlimited opportunities to develop and succeed? Do you have an appetite for risk work that makes a difference in protecting our customers? Are you looking to be a part of an engaged and supportive team? We\xe2\x80\x99re looking for an Operations Control Analyst to join our team to provide risk and controls support for Bank Operations. Join us!

At Manulife Bank, we believe banking products are an integral part of every Canadian\'s financial plan. As one of Canada\'s youngest banks, we are growing at an unprecedented rate and need people with the skills, energy, and drive to maintain our position. We offer competitive compensation and a supportive work environment with flexible hours.

What will I be doing?

You will join forces with other talented people to analyze business and key control needs and you will be responsible for risk management activities utilizing control assessments, providing access security governance and oversight, facilitating the development and adherence to key controls, and supporting our internal partners with internal and external audits. Then you start on the next challenge and do it again!

Your responsibilities would include:

\xc2\xb7 Using your analytical skills and critical thinking to ask questions, understand our business drivers and needs to support controls reviews for business processes.

\xc2\xb7 Assisting with business controls walkthroughs with stakeholders, to ensure appropriate focus on key controls.

\xc2\xb7You\xe2\x80\x99re supporting recurring processes including Access card reject management, Anti-Money Laundering reviews, CDIC dry-run, FATCA/CRS reporting, Interest rate exception oversight, Losses & Errors, and regulatory customer mailings.

\xc2\xb7Assist in the defining of role-based system access profiles and partnering with business leaders for ongoing monitoring (using tools such as IIQ) for Manulife Bank staff and vendors.

\xc2\xb7Acting as a liaison with key operations stakeholders and Audit (Internal and External), to review business processes and gather and review audit evidence documentation. You assist Operations teams with Audit or Corrective Action Plans, including reviewing evidence and updates prior to closure deadlines.

\xc2\xb7You support the Operations Controls Officer with coordinating the completion of annual SOX, Audit, and Compliance requirements or attestations.

\xc2\xb7Supporting the Operations Controls Officer with reviews of Risk Control Self-Assessments (RCSA) for each business team within Manulife Bank.

\xc2\xb7You\xe2\x80\x99re a key Subject Matter Expert (SME) representing control processes and system access governance, working with our Bank Delivery Organization (squads) to ensure sufficient controls are in place.

\xc2\xb7Capitalizing on your ability to build and cultivate positive, effective relationships to strengthen your partnership with key stakeholders.

\xc2\xb7Using your strong communication skills to lead meetings and present information to all levels within the company.

\xc2\xb7Influencing your teammates with your good humor and passion for your role!

Qualifications

Am I right for the job?

\xc2\xb7You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the centre of everything you do.

\xc2\xb7University degree/diploma in Business, Economics, or Mathematics, and/or 1-2 years working experience, working as controls or business analyst preferably in financial services.

\xc2\xb7You are familiar with audit and corrective action plan processes and have a Financial Services/Banking background

\xc2\xb7You have a basic understanding of controls frameworks and risk management practices.

\xc2\xb7You are a strategic problem solver with the ability to think conceptually beyond day-to-day business realities and to effectively consider downstream impacts.

\xc2\xb7You learn FAST. You pick up new insights, concepts, technologies, and tools easily. You pay strong attention to detail and have familiarity of MS Office applications and tools including Excel, Word, Access, and PowerBI.

\xc2\xb7 You have an approachable style that just makes people want to work with you - and that helps build great relationships between other people and groups.

\xc2\xb7 You \xe2\x80\x9cgo with the flow\xe2\x80\x9d and can adapt to change.

\xc2\xb7 You successfully lead exciting priorities like a champion.

\xc2\xb7 You maintain your composure and best-self during challenging times, tight deadlines, or challenging interactions.

\xc2\xb7 You\xe2\x80\x99re a capable and innovative problem-solver using good judgement to recommend business decisions that get results and solve customer problems.

\xc2\xb7You don\xe2\x80\x99t like to stand by when you notice that there\xe2\x80\x99s something that could work better for your initiative, team, or Manulife Bank. You want to improve things \xe2\x80\x93 and you do something about it!

\xc2\xb7You know how to build successful relationships with your coworkers and mesh naturally in an environment with geographically and culturally diverse cross-functional teams.

\xc2\xb7You already know a bit about financial services and Bank products and the types of technology solutions that allow a Business to lead them.

\xc2\xb7You are accountable \xe2\x80\x93 you make it happen, you own it, and you find solutions.

So, what\xe2\x80\x99s next?

If you\'re interested in the idea of joining our team don\'t let this complete list of items deter you. We\'d love to hear from you and a cover letter telling us about yourself and why you want to work with us. We are looking for our next great team member \xe2\x80\x93 and we want to hear from you!

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Waterloo, Ontario

Salary range is expected to be between $48,450.00 CAD - $80,750.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife