Job Description

Job Requisition ID #24WD77151Position OverviewThe Content Strategy & Experience team in Customer Technical Success (CTS) ensures high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk\'s platform through impactful content experiences. To accelerate on our journey of delivering a world-class experience and supporting users of all sizes across industries, we are looking for a dynamic Content Operations Lead to join our team.Reporting to the Sr. Manager of Content Strategy & Experience, you will play an important role to establish and manage content governance and lead and implement SEO strategies to improve support content\'s online presence ensuring maximum discoverability.Hybrid role, located within commuting distance of office in Montreal, Barcelona, or Bangalore.Responsibilities

• You will evolve and oversee support content editorial standards, ensure consistency and accuracy, adherence to brand guidelines and readiness for customer consumption
• You will develop and implement SEO strategies to improve CTS content\'s online presence for learning, adoption, and use
• You will ensure clarity, accuracy, and conciseness of support content through creation, review, and editing
• You will establish and maintain a comprehensive support content calendar and repository, capturing the full content lifecycle from creation to publishing. Manage version control, metadata, and accessibility. Ensure transparency of content availability to relevant partners to facilitate access and use
• You will provide comprehensive structure, frameworks, presentations, and project management to keep our team accountable for important deliverables and report-out on measurements
• You will maintain SharePoint infrastructure to support content operations and communications
• You will guide and train CTS staff on best practices for content creation, metric reporting, and project management, aiming for efficiency, accountability and improvement
• You will build trust and authority across a network of peers, collaborators, and teammates through clarity, aligning on ideas and delivering on major outcomes
• You will stay abreast of industry trends, emerging technologies, and best practices in content strategy and operations, and integrate relevant insights into the team and practice to foster a culture of innovation and knowledge sharing

Minimum Qualifications

• You have 5+ years of experience with content lifecycle processes from planning, to creation and publishing
• You have 5+ years of experience building and implementing search-engine optimization (SEO) strategies
• You are a clear, concise writer, editor, and content producer with the ability to nurture that skill in others
• You have solid project management experience in planning, implementing, and managing across function projects from ideation to conclusion with demonstrated ability to turn strategic plans into actionable tasks, bringing simplicity and order to complex projects, driving progress and continuous improvement
• You are experienced at setting goals, defining workloads, managing calendars, and reporting on outcomes
• You have experience with project management tools (Airtable, Smartsheet, SharePoint...) and Agile methodologies
• You have an analytical, solution focused, and practical approach, consideration of goals and collaborators\' priorities to achieve the right outcome for customers
• You have experience with content management systems (CMS), authoring tools, and other relevant software applications
• Experience with large language models (LLMs) an advantage
• Experience in a customer-facing department or in the software industry an advantage
• You speak with impact, simplify complex concepts, and collaborate seamlessly across different levels and geographies
• Independent approach. Proactiveness. A learning and improvement mindset
• University degree in business administration, content management, technical writing, or related discipline

#LI-AS1Learn More / Plus d\'informationAbout Autodesk / \xc3\x80 propos d\xe2\x80\x99AutodeskWelcome to Autodesk! Amazing things are created every day with our software \xe2\x80\x93 from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk \xe2\x80\x93 our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you\xe2\x80\x99re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Bienvenue \xc3\xa0 Autodesk ! Des choses incroyables sont cr\xc3\xa9\xc3\xa9es chaque jour avec nos logiciels - des b\xc3\xa2timents les plus \xc3\xa9cologiques et des voitures les plus propres aux usines les plus intelligentes et aux plus grands films \xc3\xa0 succ\xc3\xa8s. Nous aidons les innovateurs \xc3\xa0 transformer leurs id\xc3\xa9es en r\xc3\xa9alit\xc3\xa9, transformant non seulement la fa\xc3\xa7on dont les choses sont faites, mais ce qui peut \xc3\xaatre fait.Nous sommes tr\xc3\xa8s fiers de notre culture ici chez Autodesk - notre code en mati\xc3\xa8re de culture est au c\xc5\x93ur de tout ce que nous faisons. Nos valeurs et nos m\xc3\xa9thodes de travail aident nos employ\xc3\xa9s \xc3\xa0 prosp\xc3\xa9rer et \xc3\xa0 r\xc3\xa9aliser leur potentiel, ce qui conduit \xc3\xa0 des r\xc3\xa9sultats encore meilleurs pour nos clients.Lorsque vous \xc3\xaates un employ\xc3\xa9 Autodesk, vous pouvez \xc3\xaatre entier et authentique et effectuer un travail significatif qui aide \xc3\xa0 construire un avenir meilleur pour tous. Pr\xc3\xaat \xc3\xa0 fa\xc3\xa7onner le monde et votre avenir? Joignez-vous \xc3\xa0 nous !Salary transparency / Transparence salarialeSalary is one part of Autodesk\xe2\x80\x99s competitive compensation package. Offers are based on the candidate\xe2\x80\x99s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Le salaire est l\'un des \xc3\xa9l\xc3\xa9ments de l\'offre comp\xc3\xa9titive d\'Autodesk. Les offres sont bas\xc3\xa9es sur l\'exp\xc3\xa9rience et la situation g\xc3\xa9ographique du candidat. Outre les salaires de base, nous accordons \xc3\xa9galement une grande importance aux primes annuelles discr\xc3\xa9tionnaires en esp\xc3\xa8ces, aux commissions pour les fonctions de vente, aux actions ou aux primes d\'encouragement \xc3\xa0 long terme en esp\xc3\xa8ces, ainsi qu\'\xc3\xa0 un ensemble complet d\'avantages sociaux.Diversity & Belonging / Diversit\xc3\xa9 et appurtenanceWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:Nous sommes fiers de cultiver une culture d\xe2\x80\x99appartenance et un milieu de travail \xc3\xa9quitable o\xc3\xb9 tout le monde peut s\xe2\x80\x99\xc3\xa9panouir. Pour en savoir plus, cliquez ici :Are you an existing contractor or consultant with Autodesk?\xc3\x8ates-vous un sous-traitant ou un consultant existant d\xe2\x80\x99Autodesk ?Please search for open jobs and apply internally (not on this external site).Veuillez rechercher des emplois vacants et postuler \xc3\xa0 l\xe2\x80\x99interne (pas sur ce site externe).

Autodesk