Job Description

Having a job in the tourist industry without having to move into the city of Montreal. Does that sound incredible to you? Good news, we are now hiring in the regions of Quebec - Gatineau - Sherbrooke and this, without any obligation to travel. Join a dynamic team in the comfort of your home!

Come aboard a company that is committed and human, ready for new challenges and that needs you! To continue to brighten the everyday of our customers with the joy of vacation, the Transat team is looking for agents for our Customer Contact Centre.

As an agent, you will be the voice of Transat and the first link with our customers. Your role is therefore essential in the relationship with our customers. Thanks to you, our customers will be able to make their travel plans a reality, especially in these times of recovery.

Ready to travel? You will be responsible for answering customer calls regarding our domestic and international flights and vacation stays. Our clients will benefit from your ability to tailor a trip to their specific needs and find the best solutions. As you gain experience, you will develop new product skills (packages, hotels, excursions, cars) that are linked to salary progression.

Help us reach new heights by joining our team of travel enthusiasts and enjoy our travel perks to discover our destinations on board the World's Best Leisure Airline!

Benefits:

• Base salary at hiring $16.50/hr
• Rapid salary progression
• Eligible for the incentive program upon hiring: $1.25/hr guaranteed for the first 3 months
• Annual Transat target bonus of 3% guaranteed for the year 2022
• 3 weeks of vacation
• 5 floating vacations
• Group insurance
• RRSP/DPSP contribution from the employer
• Possibility of career development within the company
• 2 airline tickets to Transat destinations + unlimited standby (upon hiring)

• Answer incoming english calls from external customers (B2C) and travel agents (B2B) by demonstrating listening, empathy, and a sincere desire to provide unparalleled service;
• Promote the products of the Transat brand (eco fares, seat selection, luggage, special services, insurance, financing requirements, etc.);
• Process requests for flight reservations and modifications to existing files;
• Act as user expert for customers browsing our websites;
• Follow up with clients regarding ongoing files.

• Residential phone line and high speed internet connection (a test will be done before your hiring);
• Duration of training: between 12 and 15 days
• Type of training : online
• Location of training : telework
• Place of work after the training: telework
• Full time (between 37.5h and 40h) or part time (min. 30h)
• The agent must be available to work from 7.00 a.m. to 11 p.m, 7 days a week
• The work schedule is variable and confirmed one month in advance (days, evenings, and weekends)

• Experience in customer service or tourism (an asset);
• Knowledge of English written and spoken
• Knowledge of French and a third language an asset;
• Experience in a call center environment (an asset);
• Excellent skills to use and navigate through various computer applications;
• Great ability to adapt to different and constantly evolving computer software;
• Knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS and Datalex (an asset);
• Strong customer service skills;
• Strong organizational skills, thoroughness, and autonomy;
• OPC / TICO certification (an asset);