The Travel Corporation is an industry leader, and career opportunities at The Travel Corporation are as diverse as the travel experiences we offer. Our teams, our family, is absolutely our greatest asset. Working with a collaborative team spirit, we are dedicated to providing exceptional service to our customers. The Travel Corporation offers employees a comprehensive benefits package; training and support to foster career development; travel opportunities; and a driven culture anchored to the principals of diversity and inclusivity.
Salary: $19/hour, with varying shifts, including evenings, weekends and some Public Holidays
Summary
The Travel Corporation is a unique phenomenon, operating in over 70 countries worldwide and carrying over 2 million travellers in 2019. Some of our award-winning brands include Trafalgar, Contiki, Insight Vacations, Uniworld River Cruises, Red Carnation Hotels. And, in 2020 we celebrated our 100th anniversary (imagine how good you\xe2\x80\x99d be at something if you\xe2\x80\x99d been doing it for over 100 years?).
Our Contact Centre Agents are at the heart of TTC\xe2\x80\x99s customer-obsessed approach. You\xe2\x80\x99re the superstars who ensure every TTC traveller feels as informed, valued and excited as possible.
As a Contact Centre Agent, you\xe2\x80\x99ll assist travellers with existing bookings and provide them with exceptional customer service. Remember: their adventure starts with you, so you\xe2\x80\x99ll need empathy and listening skills, the ability to solve problems on the fly and, of course, excellent math skills to quickly calculate costs.
At our world class contact centre, you\xe2\x80\x99ll have the best systems and programs at your disposal. Inquiries will come through phone calls, emails, electronics leads and web chats, so being handy with multiple computer applications and telephone technologies is key.
KEY ACTIVITIES
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